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Evening Healthcare Concierge Jobs (NOW HIRING)

HealthTeam Advantage

HealthCare Concierge

$15.75 - $20.50/hr

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong ...

OtterBase

Healthcare Concierge

Kansas City, MO

$20/hr

Together we're changing healthcare, this is your chance to be part of the action. OtterBase is seeking compassionate, service-driven professionals to join our client's team as a Concierge at one of ...

K Health

Care Concierge

Manhattan, NY · On-site

$40K - $50K/yr

Care Concierge New York, NY About the Role We are seeking a patient-first minded Care Concierge ... Acts as a liaison between patients, clinical operations and healthcare providers while taking ...

K Health

Care Concierge

New York, NY · Hybrid

$17 - $22/hr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Competitive health, dental, and vision insurance options

K Health

Care Concierge

New York, NY · On-site

$40K - $50K/yr

Care Concierge agents provide a warm and welcoming experience for both providers and patients ... Act as a liaison between patients, clinical operations and healthcare providers while taking ...

Langer Recruiting, LLC

Care Concierge

Richmond, VA · On-site

$15.25 - $19.75/hr

The Care Concierge / RN works with their medical provider, the patients and their family members ... home health orders and plan of cares, and other patient-specific needs * May be required to ...

ClareMedica Health Partners

Patient Care Concierge

Tampa, FL · On-site

$14 - $18.25/hr

The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing ...

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All JobsEvening Healthcare Concierge Jobs

Evening Healthcare Concierge information

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How much do evening healthcare concierge jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for evening healthcare concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Evening Healthcare Concierge vs Patient Services Coordinator?

AspectEvening Healthcare ConciergePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or associate degree; healthcare customer service experience
Work EnvironmentHospitals, clinics, healthcare facilities during evening hoursMedical offices, hospitals, healthcare settings during regular hours
Employer & IndustryHealthcare providers, hospitals, clinicsHealthcare facilities, hospitals, outpatient centers
Common Search/ComparisonYesYes

The Evening Healthcare Concierge primarily provides customer service and patient assistance during evening hours, focusing on guest experience and logistical support. In contrast, the Patient Services Coordinator handles administrative tasks, patient scheduling, and communication during regular hours. Both roles support patient care but differ in work hours and specific responsibilities.

What cities are hiring for Evening Healthcare Concierge jobs?

Cities with the most Evening Healthcare Concierge job openings:

What are the most commonly searched types of Healthcare Concierge jobs?

The most popular types of Healthcare Concierge jobs are:

Evening Healthcare Concierge jobs near you

HealthCare Concierge

Care N Care Insurance Company of NC

Greensboro, NC • On-site

$15 - $19.50/hr

Full-time

Re-posted 17 days ago

Job description

Description:

The Healthcare Concierge should have relevant customer service experience, preferably with Medicare, specifically Medicare Advantage programs, and be familiar with PPOs and HMOs. Must have strong oral and written communication skills, planning and problem-solving skills, and be skilled in personal diplomacy. The applicant must possess a high level of motivation, professionalism, and ethical conduct and place a premium on treating others with dignity and respect.

Requirements:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive all inbound calls from the member population and conduct proactive outbound calls as assigned
  • Address member concerns and answer questions related to claims issues, provider resources, benefits, billing, member enrollment/disenrollment and service issues
  • Resolution and timely response to all member problems within expected or required timeframes
  • Adhere to set Member Services call center metrics and call evaluation requirements, including, but not limited to, set monthly call volume, call quality scores, abandonment rates, CMS service levels, and missed/refused call volume.
  • Assist with responding to member inquiries via email
  • Maintain personal metrics to establish performance levels of the team
  • Management of the customer relationship to ensure retention and maintain member loyalty
  • Provide member education and counseling on access to services, benefits, and providers
  • Assume ownership and responsibility for member satisfaction with HealthTeam Advantage
  • Maintain completion of special projects, as assigned. This includes, but is not limited to, member outreach and follow-up.
  • Assist in the grievance and appeals process
  • Perform verification calls for members who have enrolled in the HealthTeam Advantage plan, as well as perform welcome calls to those members who do not require a verification call
  • Perform outreach calls for members who have enrolled and require provider attestation or HRA completion.
  • Ability to work before/past normal shift hours to complete any outstanding tasks for a member(s).
  • May have to work mandatory overtime during certain timeframes in the calendar year (i.e., AEP, Quality Measure initiatives, other special projects)
  • Ability to work either the 8:00 AM-5:00 PM, 8:30 AM-5:30 PM, 9:00 AM-6:00 PM, or 11:00 AM-8:00 PM Monday through Friday outside of the Annual Enrollment Period and ability to be flexible with time during the Annual Enrollment Period when Healthcare Concierge Service hours are 8:00 AM-8:00 PM, seven days a week.
  • All other duties as assigned.

EDUCATION AND EXPERIENCE

Education:

  • High School diploma, GED, or equivalent work experience

Required Experience:

  • Customer service, sales, or account management experience
  • Call Center/ High call volume handling experience
  • Managed care or health plan operations experience

Preferred Experience:

  • Healthcare Concierge experience
  • Medicare Experience

Other Requirements:

  • Annual Flu Vaccine

KNOWLEDGE, SKILLS, AND ABILITIES

Required Competencies:

  • Call Center/Customer Service Experience
  • Excellent problem-solving and organizational skills
  • Strong interpersonal communication skills
  • Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work independently or as a team
  • Operate general office equipment, including but not limited to computers, phones, and related devices

Preferred Competencies:

  • Thorough knowledge of CMS guidelines, processes, and systems

PHYSICAL REQUIREMENTS

  • Exerting up to 10 pounds of force occasionally (up to 1/3 of the time) and/or
  • A negligible amount of force is frequently (1/3 to 2/3 of the time) required to lift, carry, push, pull, or otherwise move objects, including the human body.
  • Sedentary work involves sitting most of the time but may include walking or standing for brief periods.
  • Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.