Customer Service Representative / Customer Care Agent / On-Site Role

Key People Key Positions

Tulsa, OK

$17 Hourly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Contractor

Job Description

Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career?

AEP/Public Service Company of Oklahoma, in partnership with Key Personnel, is now accepting applications for contract-to-hire Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc. On-Site role located in Tulsa, Oklahoma. AEP is an award-winning Fortune 200 Company with a customer service center located in Tulsa, Ok.

Customer Service Center Hours: 7am and 10pm, Monday – Friday and 7am-5:30pm on Saturday, overtime and call-out overtime.

Starting Pay Rate: $17.00/hr

AEP is one of the “World’s Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states.

In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.

AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!

Required Skills and Knowledge- Customer Service Representative / Customer Care Agent

Have the ability to successfully complete pre-employment testing.
Live within 60 miles of the call center.
Be able to work and attend on-site training located in Tulsa, Ok.
Possess excellent communication and computer skills.
Be available to work a schedule with variable start times within the Call Center hours above. This may include weekends.
Occasionally work mandatory overtime, especially during outages; may fall outside of normal hours of operation.
Education and Experience - Customer Service Representative / Customer Care Agent
High school diploma or GED
2+ years of experience working in complex customer service

Benefits and Pay - Customer Service Representative / Customer Care Agent

Starting Pay: $17.00/hour

On-site contract-to-hire Opportunity with AEP through Key Personnel. Conversion to permanent employment status with AEP is contingent upon satisfactory performance. Once hired on permanent with AEP, benefits for internal employees include paid holidays, vacation days, and sick time; comprehensive and affordable medical, dental, and vision benefits; 401(k) and retirement plan. Receive a raise every 6 months for 3 years and then the opportunity to earn an annual raise PLUS a bonus, tuition reimbursement, Opportunity for advancement, and Pet insurance.

Key Personnel Benefits

While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision, term life insurance, short term disability, PTO and more!

You will be working collaboratively in a team atmosphere with a casual dress code – jeans allowed.

Hybrid/work from home opportunity may be available based on performance after 6 months of employment.

Pre-Employment Checks -Selected candidates must be able to successfully pass a pre-employment background check and drug testing.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

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