CUSTOMER SERVICE REP

Transportation Customer Service Representative

SUMMARY:
Powerex is looking for an enthusiastic team player and an advocate for excellent internal and external customer service. The individual will live our company mission, vision and values and is empathetic, asks questions, enjoys a challenge, and thrives in a fast-paced environment. This individual must build an understanding of our products. A strong phone presence and computer skills are an asset as well. The individual also must take pride in consistently delivering a “Five Star” ownership experience. The individual must be proactive in sharing their ideas and the Voice of the Customer.

WHO WE ARE:

Powerex has been a part of the Berkshire Hathaway family of companies for more than 30 years. Due to significant growth in recent years, we are seeking additional talented and energetic individuals to join our team. These new High-Potential Leaders will be critical to guiding Powerex’ future growth. Powerex manufactures industry-leading Medical Gas Equipment for many critical applications within Hospitals and University Laboratories in addition to designing and assembling Compressed Air and Vacuum solutions for use in a variety of Industrial applications including buses, light rail, and food & beverage processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Enter orders for all transportation customers into our ERP system
• Work with outside sales and management on quoting activities including the creation and submittal of quotes for customers
• Respond to all requests for information about products, pricing, and lead times in a timely manner
• Pull together and submit required documentation such as Buy America Certs and NAFTA paperwork
• Identify opportunities for public bids and sign up to receive notifications via email
• File paperwork as needed
• Interact with Operations, Engineering, and Sales regarding order status, quality issues, and all other special requests and relay information back to customer

KNOWLEDGE, SKILLS & EXPERIENCE:

• HS Diploma required
• A BS/BA undergraduate degree is preferred
• 1-5 years of Customer Service experience is preferred
• Experience working with or selling technical products is preferred
• Experience with automotive industry customers is preferred
• Experience with compressed air or vacuum systems is preferred
• Excellent time management skills are a necessity
• Detail oriented – complimented by excellent follow up skills
• Genuine commitment to delivering a high level of service to sales partners and providing an above average customer experience