Customer Service Representative

GPRS Job Title: Customer Service Representative
Type and Status: Regular, Full-time, non-exempt, On-site
Hours of Work: Weekdays 8am to 5pm, 40 hours per week
Department/Location: GPRS, Bismarck
Reports to: Customer Service Supervisor

Statement of Purpose:
The customer service representative is responsible for: patient demographic and insurance information intake, pulling items from stock to fill orders, assisting customers with loading large orders, answering the phone, and maintaining a courteous and professional demeanor when dealing with customers.

Essential Duties and Responsibilities:
Greet customers in a courteous and professional manner while determining their needs Triage scheduled customers to the appropriate staff member
Intake of demographic and insurance information for new customers and updates changes within established customer accounts
Keys general retail sales orders; rental return orders; and resupply orders
Pull appropriate items to fill resupply orders
Dispense resupply orders and secure signature for proof of dispense and assignment of benefits
Assist customers in locating items on the sales floor
Consistently responds in a prompt manner to all requests
Consistently shows willingness to assist customers
Must be able to re-direct questions to appropriate staff if unable to help.
Uses professional skills when handling calls and inquires by customers and coworkers
Responsible for closing procedures; assures doors are looked and monies are safely stored in the safe during non-business hours.

Qualifications:
Education: High school diploma preferred, not required.
Experience: Previous customer service experience preferred, not required.

Skills:
Good written and verbal communication skills; ability to work within an Internet based computer program, likes a demanding fast paced work environment with numerous interruptions; must be able to maintain a profession courteous demeanor both in person and via telephone under stressful situations; is adaptable to varying work flow and work duties. Must demonstrate initiative and good judgment; promotes positive working relationships among co-workers through expressions of appreciation to others for the work they do; works in harmony and with a spirit of cooperation; disciplined to actively listen to customer's needs and takes responsibility to address those needs.