HIS Apprentice Southlake, TX

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

What it’s all about:

HIS Apprentice position will begin once an Apprentice has been approved to join the program by their District Manager (DM) or National Director (ND) and Apprentice Program Manager.

1. Master basic Hearing Instrument Science knowledge warranted to perform the future duties of a HCP by completing the IHS Distance Learning Program and observing a HCP perform HAEA, HC1Y, HAF, and HAC appts, as per HIS Manual.

a. Apprentice role will be split as directed in the Plan of Coverage form between HIS Apprentice and current duties Part-time would include 2.5 days/wk; 3 days/wk; 4 days/wk. (NOTE: see appropriate Job Description.)

b. Full-time is considered to be 5 days/wk.

2. This knowledge will be gained within and outside of business hours to prepare for the Final IHS Distance Learning exam:

a. HIS Apprentice will attend at least four group HIS training events each month that is provided by HearUSA, during Stages 1.

b. HIS Apprentice will dedicate an average of 1 hour/day of study time, during Stages 1 outside of business hours.

REQUIREMENTS:

INTERNAL CANDIDATES: Performance/Potential Matrix on WPD indicates no less than “solid performer"

1.Excellent customer service history, with participation & center findings on exit surveys (connotes mindful of client service)

2. Preferred, previous experience training other CES regarding TCM (TotalCare Clinic Management system), office procedures, etc. (connotes career progression, aptitude to learn and excel)

3. Preferred, minimum of six-month employment with WSAudiology, unless a member of the Management team has personal experience/knowledge of previous work ethic, skills, and motivation.

4. No formal written warnings for performance, attendance, or conduct violations in the previous 12 months.

EXTERNAL CANDIDATES:

1. History of career advancement (connotes aptitude to learn and excel)

2. History of excellent client or customer care (connotes mindfulness of client service)

3. Experience in training co-workers (connotes career progression)

4. Experience as a Client Care Coordinator or other type of administrative duties in a Clinical setting or Hospitality industry.

Approximately six months of experience in the hearing industry as a Client Experience Specialist, Audiology Assistant, Hearing Aid Tech or Hearing Aid Consultant or external experience in Hospitality industry for customer care.

Candidates and Sponsor must meet their specific State or Commonwealth Laws and Regulations

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives
  

What we are looking for:

• High School Diploma or equivalent 

• Experience in customer service and office administration

• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers 

• Proficiency with computers including scheduling software and MS Office 

• Strong multi-tasking, organization, and time-management skills

A Place to Grow your Career:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:

• A professional development team of dedicated Regional Training Managers
• Continuing education, LinkedIn Learning and tuition reimbursement
• Career advancement pathways for Center Support and Client Care

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.