Collections Supervisor

The FDR Group of Companies

Mesa, AZ

Expired: 9 days ago Applications are no longer accepted.

$4,000 to $4,500 Monthly (plus commission)
Medical , Dental , Life Insurance
Full-Time

Job Description

Collections Supervisor

Job Type: Full Time, Permanent, On site (No remote work)

Job Location: 1640 S. Stapley Drive, Suite 251, Mesa Arizona 85204

Required Hours:

Monday: 8:00 am - 4:00 pm

Tuesday: 8:00 am - 6:30 pm

Wednesday: 8:00 am - 4:00 pm

Thursday: 8:00 am - 4:00 pm

Friday: 8:00 am - 3:00 pm

Plus, ONE mandatory Saturday shift per month: 8:00 am - 12:00 pm

Compensation: Competitive salary and health benefits plus commission and bonuses.

Job Responsibilities:

Work Collaboratively with the senior management team in overseeing the day-to-day operations of the respective department.
Manage a team of collectors to ensure that they’re all working towards their assigned collection goals.
Create an inspiring team environment, motivating and coaching team members, setting clear team goals and deadlines.
Double calls when necessary and provide feedback.
Ensure the proper training and development of new hires.
Ensure collectors follow protocols, laws, and regulations to collect payments efficiently.
Monitor the ongoing performance of the team and collection aging, assigning tasks to the team to ensure timely collection of payments.
Assist the management team with performance appraisals and disciplinary measures.
Provide accurate reporting on monthly projections and MTD recoveries for the team.
Track daily attendance and provide accurate reporting to payroll on timecards.

Collection Duties:

Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
Maintain compliance by use of proper policy, procedures, and scripts.
Accurately record all details of communications and activities within the system.
Proactively monitor and investigate accounts to locate pertinent information to aid collection.
Identify cases for special handling according to company criteria, including legal actions and asset attachment.
Obtain all documentation from client concerning the account, including information about the debtor, invoices, contracts, promissory notes, payments, and related correspondence.
You will also be responsible for other tasks that may be assigned from time to time.

Qualifications:

Must have 5 plus years of third-party debt collection experience
Must have a comprehensive understanding of collection methods and provincial regulations.
Proficiency with the CUBS collection software is an asset
Detail-oriented, organized, efficient and ability to multi-task.
Excellent communication and leadership skills

Benefits:

Competitive salary, paid training, and a commission structure
Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
Group Benefits (health, life, dental insurance plan - for full time employees)
Career advancement opportunities

[NOTE: The Financial Debt Recovery is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, Financial Debt Recovery will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, you should contact the HR department and advise. Subsequently, Financial Debt Recovery shall make every reasonable effort to provide appropriate assistance.]

Job Type: Full-time

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Tuition reimbursement

Supplemental pay types:

Bonus pay
Commission pay

Ability to commute/relocate:

Mesa, Arizona, 85204: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you able to commute to our office location in Mesa Arizona?
What is your salary expectation?

Experience:

third party debt collections: 5 years (preferred)
Accounts receivable: 5 years (preferred)
supervisory: 3 years (preferred)

Language:

English fluently (required)

Work Location: In person

Company Description

Le groupe de sociétés FDR

Financial Debt Recovery Ltd. répond aux besoins des entreprises en matière de gestion du crédit et des revenus, en se concentrant sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité de gestion des collections du gouvernement de l’Ontario, les plus grands portefeuilles automobiles, de nombreuses banques à charte du Canada et une vaste base commerciale de clients. Nos clients comptent désormais sur FDR pour des résultats éprouvés et une assistance dans la gestion de leurs portefeuilles en contrôlant les impayés et en augmentant les recouvrements.

Agility One Outsourcing fournit à ses clients des solutions commerciales de gestion de centre d'appels et d'externalisation. Notre activité s'appuie sur des systèmes de pointe et une technologie de pointe.

FDR Ltd / Agility One Outsourcing Inc. est un employeur garantissant l'égalité des chances et engagé en faveur de la diversité et de l'inclusion sur le lieu de travail. En conséquence, nous fournirons des aménagements tout au long du processus de recrutement, de sélection et/ou d'évaluation ou pendant l'emploi aux candidats handicapés. Si vous avez besoin d'aménagements à tout moment au cours de votre recrutement, sélection/évaluation ou emploi par la suite, veuillez contacter le service des ressources humaines et nous en informer. Par la suite, nous ferons tous les efforts raisonnables pour fournir une assistance appropriée.

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The FDR Group of Companies

Financial Debt Recovery Ltd. provides corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive portfolios, many of Canada’s chartered banks, and an extensive commercial base of clients. Our clients have come to rely on FDR for proven results and assistance in managing their portfolios by controlling delinquency and increasing recoveries.

Agility One Outsourcing provides clients with call centre management and outsourcing business solutions. Our business is supported by state-of-the-art systems and advanced technology.

FDR Ltd / Agility One Outsourcing Inc. is an equal opportunity employer committed to diversity and inclusion within the workplace. Accordingly, we will provide accommodations throughout the recruitment, selection and/or assessment process or during employment to applicants with disabilities. If you require accommodation at any time throughout your recruitment, selection/assessment or employment thereafter, please contact the HR department and advise. Subsequently, we shall make every reasonable effort to provide appropriate assistance.