Deputy Executive Director of Programs Operations (Raleigh/Durham)

Deputy Executive Director of Programs Operations (Raleigh/Durham)

Salary Range: $117,989 to $147,949 per year

GENERAL DESCRIPTION

The Raleigh Housing Authority seeks an experienced, innovative, future-focused professional to serve as its Deputy Executive Director of Programs Operations. Alongside other Executive Team members, the DED of Programs Operations plays a leading role in agencywide strategic planning, maintaining and strengthening community partnerships, managing staff, and offering subject area expertise in HUD-related matters. The incumbent’s scope of leadership includes the Housing Management, Maintenance and Housing Choice Voucher Departments. This role requires ongoing innovation to ensure the long-term sustainability of this high-performing housing authority and ensure the quality and success of day-to-day operations carried out by the staff of the operating departments.

• Help develop overarching strategic goals, policies, and operational plans for the organization as a member of the senior executive team and in close alignment with the Chief Executive Officer.
• Provide oversight for HUD programs to ensure a cohesive strategy in support of overall Agency mission and purpose.
• Implement measurable objectives, initiatives, outcomes, budgets, funding strategies, performance metrics, and timelines; redirect approaches that may be dated or ineffective.
• Lead, motivate, supervise, and maintain a highly effective, productive, and unified team through a lens of equity and inclusivity, supporting both professional/technical expertise and operational talent at all levels. Ensure that leadership is approachable and operates with a defined culture of equity, inclusivity, flexibility, collective problem-solving, and openness to suggestions, together with the ability to resolve/mitigate conflict.
• Recruit and select department directors, professional staff, and other personnel. Assign, direct, train, and inspect the work of staff; reward, discipline, coach, counsel, and evaluate staff performance; and oversee transfers, promotions, suspensions, terminations, and demotions.
• Empower department and leadership teams to maximize available resources and staff contributions through coaching and guiding, both to grow leaders’ skills at all levels and enhance shared ownership of RHA’s mission, performance, and results.
• Collaborate with the broader RHA Leadership Team in providing collective and inclusive leadership. Maintain positive and productive working relationships internally and externally with leadership teams, residents and program participants, community stakeholders, partner organizations, and industry peers.
• Actively engage with industry groups and national partners to guarantee up-to-date knowledge regarding current issues, policies, and trends that impact RHA’s operations and future planning.
• Lead the development of strategies for housing programs and initiatives; establish appropriate customer service levels, performance expectations, and stretch goals in support of RHA’s overarching mission objectives.
• Monitor and evaluate the efficiency and effectiveness of operational approaches and allocate internal resources accordingly.
• Align resources and approaches necessary for the team to be effective, including technology, workflow processes/operations, technology, and training. A major technology upgrade is on the horizon. Oversee this effort to provide increased efficiency and improved business processes.
• Represent the operations departments in all repositioning and development strategies in coordination with the Development and other departments.
• Maintain a comprehensive and up-to-date understanding of HUD programs and regulations, allowing RHA to maximize funding, leverage partnership opportunities, and provide additional resources to communities and residents.
• Interpret and assure compliance with HUD regulations, rules, and guidelines, as well as other applicable state and local codes, laws, and ordinances.
• Analyze new HUD, state, and local regulations as they relate to the Authority; advise and strategize regarding the impact of these changes on agency goals and operations. Demonstrate understanding of and respect for diverse backgrounds and create cooperative relationships with a wide range of partners and stakeholders.
• Build relationships, conduct negotiations, and represent the Authority in meetings with elected officials, government agencies, contractors, community groups, resident councils, the general public, and regulatory bodies.
• Provide strategic oversight of the Authority’s community outreach initiatives, coordinating with appropriate staff teams to set the stage for culturally competent conversations between RHA and its diverse community partners and stakeholders.
• Present proposals and recommendations clearly, logically, and persuasively in public meetings and before elected bodies.
• Prepare and review the scope of services for Request for Proposals (RFPs) and other procurement documents as needed.
• Perform other duties as requested by the Chief Executive Officer.

DESIRABLE EDUCATION AND TRAINING

Bachelor's Degree from an accredited four-year college or university with major coursework in Public Administration, Business Administration, Finance, Economics, Urban Planning, or a related field required.

A minimum of ten (10) years of related management experience in the public sector, nonprofit housing, and community development in the public or private real estate sectors, with at least five (5) years of experience in an executive or senior management level role.

A minimum of five (5) years of supervisory experience with a thorough knowledge of HUD regulations.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook). Preferred knowledge of software data systems such as Yardi, Yardi Payscan, Yardi Rent Café, Yardi Vendor Cafe, and HUD platforms. Must learn other computer software programs as required by assigned tasks. Strong emotional intelligence and ability to foresee conflicts and coordinate multiple projects simultaneously.

Highly proficient in collaborative work, adaptable to shifting goals and priorities. Must have strong writing, editing, and oral communication skills and work well in a fast-paced environment.

SPECIAL REQUIREMENTS

• Possession of a valid North Carolina driver’s license and safe driving record for those required to drive or allowed to drive on behalf of RHA.
• Drug testing and criminal background check required.