DIRECTOR OF TRAINING

REPORTS TO: Owner/Chief Executive Officer

RESPONSIBILITIES:

• Provides training for all aspects of operations.
• Develops outlines, classes and tests.
• Works with Operations, Human Resources, and Accounting to ensure that operations performance issues are addressed.
• Writes, updates and issues procedures and policies.
• Develops training materials for on the job training.
• Writes and updates training books.
• Keeps abreast of and trains others on ongoing safety issues.
• Consults with all levels of the company.
• Works with the Restaurant Training Managers.
• Oversees trainees during the prescribed length of training course(s).
• Conducts orientation and trainings.
• Administers tests.
• Conducts follow-ups.
• Conducts evaluations.
• Oversee promotion and termination matters for trainees.
• Ability to perform any function within the restaurant's operations.
• Presents the company in the best possible light to managers, employees, customers and the general public.
• Satisfies all work responsibilities within requisite time frames.
• Conducts trainings in a classroom environment and teaches skills such as Serv Safe, scheduling, ordering, interviewing, team building, communication, conflict management, training others, time management and organization.
• Writes and updates job descriptions and maintains training history on management staff.
• Attends and contributes to management meetings at various levels.
• Required to work 40 hours per work week, and will be in the restaurants and in the corporate office as necessary.
• Other duties as assigned.

SKILLS/KNOWLEDGE:

• Operate the register system and restaurant equipment.
• Troubleshoot restaurant operations and equipment problems.
• Adhere to safe food practices as well as the company's food quality standards.
• Possess strong organizational planning and follow-up skills.

EDUCATION:

• High school graduate. College degree, or college classes in business and/or management related subjects preferred.