Entry Level Sales and Customer Service Manager

A thriving Customer Service and Sales firm, 5M Promotions is a dynamic team that serves the Sarasota community with the best service options in the area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is simply what we do daily for our clients and customers. 

Our Entry Level Sales and Customer Service Managers work closely with the Customer Service and Sales teams. They will be accountable for establishing best practices and refining processes that support customer care objectives and overall sales margins. 

Responsibilities of the Entry Level Sales and Customer Service Manager:

• Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
• Answer questions regarding order status, payment, product, promotions, technical problems related to the customer experience
• Displays active listening skills, perceives emotional awareness under challenging situations and empathizes with other entry level Sales and Customer Service Representatives to enhance an overall positive working environment
• Gain product and service knowledge by attending client meetings related to technology, sales promotions, and product updates
• Developing strong leadership and interpersonal skills
• Driving sales through promotional campaigns

What We Look For in Successful Entry Level Sales and Customer Service Managers:

• Associate’s degree in business, marketing, or similar concentrations preferred
• A consistent overachiever with a drive for perfection 
• Must be able to work full-time hours and have weekend availability
• Able to travel at least 1 or 2 weeks outside of the home branch for learning and networking purposes
• Patience, empathy, and passion for people
• Confidence and public speaking skills

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