Customer Experience Specialist

Why RiverBank?

RiverBank is an organization that believes in creating a place where each Team Member's unique spirit and individualism can flourish. We believe that our Team Member's ideas and visions are important, and that we can all work together to identify & find solutions to challenges. We live the RiverBank core values by being collaborative, kind, innovative, motivated and productive.

RiverBank's passion is to make Business Banking easy. We support businesses, communities, and people by being uniquely better in providing all the high-touch and high expertise service you'd expect from a Relationship Bank with the added perks of striving to implement streamlined technological solutions.

Want to be a part of community of people striving to be uniquely better?

What You'll Do

• Perform administrative & back-office operations duties (garnishments & levy's, CTR's, research projects, internal audit assistance, etc.).
• Provide an excellent customer experience by handling bank teller transactions (in person, over the phone, chat and over email).
• Assist with the review and processing of incoming customer wire requests.
• Provide backup support for the Customer Experience Center (Branch), Digital Services, and Concierge Services.
• Assist the Customer Experience Manager with other special projects.

Your Qualifications

• Any relevant experience preferred, but we're willing to train for the right person!
• We need you to be detial orriented (see what we did there?)
• An ability to be approachable and communicate with team members across the company
• Self-motivation and critical thinking are key qualities we're looking for

Nice to Haves

• Branch and/or back-office operations experience
• Knowledge of online banking

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. RiverBank is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

More to Know:

• RiverBank was named the #2 Best Place to Work in the Inland Northwest (we're coming for #1 in 2024)!
• $36,000 - $42,000
• Vacation (3 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40+ paid days off a year total that increase with tenure)
• 90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
• An HRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900+ value)
• Employer-paid Life Insurance (two times your annual earnings)
• Employer Paid Employee Assistance Program
• 4% company 401k match on contributions after 3 months
• Paid Parental Leave
• Discounted Rates on Pet, Home, & Auto Insurance

Is this role not an exact fit? Feel free to check out the rest of our opportunities @ BambooHR!

Go here to see an overview of the hiring process of RiverBank, how you can best prepare, and give us your thoughts on this posting!

RiverBank is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices. RiverBank, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.