Candidate Experience Specialist Jobs (NOW HIRING)

Now Hiring: Candidate Experience Specialist

Location: Remote in MO

Pay Rate: $26.10 per hour

The Candidate Experience Specialist (CX Specialist) is responsible for guiding candidates (drivers, attendants, and other location staff) through their onboarding journey, from the official offer of employment to the start of their in-person training. Acting as the main point of contact for new hires, the CX Specialist ensures a seamless and positive experience by coordinating training schedules (remote, onsite, or hybrid), completing all hiring documentation, and managing background and compliance checks.

Why Join First Student?

• Competitive Pay!
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Company-paid life insurance
• Stable employment with a well-established organization
• Opportunities for growth and internal advancement
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot

Major Responsibilities

• Candidate Onboarding and Support:
  • Guide candidates through the full onboarding journey, including the official offer, hiring documentation, and compliance requirements.
  • Ensure candidates are scheduled for all appropriate training (remote, onsite, or a mix) and are prepared for their first day of in-person training at their designated location. Serve as the primary point of contact for all new hires, addressing questions and providing support throughout the onboarding process.
• Documentation and Compliance:
  • Ensure all hiring documentation is completed accurately, including background checks and compliance-related forms, in adherence to company and legal standards. Maintain up-to-date records of candidate progress and documentation within the Applicant Tracking System (ATS) and other company systems.
• Coordination with Internal Teams:
  • Collaborate with Talent Acquisition, HR, Employment Standards, Training, Safety, and Operations teams to facilitate smooth onboarding and compliance processes.
  • Communicate regularly with training teams and location managers to coordinate schedules and ensure candidates are prepared for their training.
• System and Process Management:
  • Utilize the ATS and other tools to manage candidate activity and movement throughout the onboarding process.
  • Keep informed of updates in systems and processes related to hiring and onboarding.
• Candidate Experience and Engagement:
  • Foster relationships with candidates to enhance their experience, ensuring timely communication and support.
  • Address candidate concerns proactively and provide updates to maintain engagement and interest until training begins.
• Metrics and Reporting:
  • Monitor and report on key performance indicators (KPIs), such as time-to-hire, onboarding completion rates, and training readiness, to support continuous improvement. Identify and act on trends or potential delays in the onboarding process.
• Compliance and Best Practices:
  • Ensure recruiting and onboarding practices align with EEO legislation, Affirmative Action, ADA requirements, and company policies.
  • Maintain a strong knowledge of compliant hiring practices and apply them consistently.
• Customer Service Excellence:
  • Provide exceptional customer service to candidates and internal teams, maintaining effective working relationships across all stakeholders.

Minimum Education or Certifications Required

• High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 1+ years of experience in customer service, onboarding, recruiting, or a related HR function.
• Experience working in a metrics-driven environment.
• Familiarity with ATS or CRM systems and proficiency in Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• High sense of urgency with effective time management.
• Remote work environment with the ability to utilize standard office equipment.
• May require minimal travel to company locations for team meetings or training (if applicable).

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

About us
An industry leader famous for our yellow school buses and service and safety excellence, we’ve provided student transportation services to schools for over 100 years. Continually investing in the services of the future, we’re proud to be part of FirstGroup America – the largest provider of safe, reliable and sustainable surface passenger transportation services in North America.

Industry leader
We safely operate more than one third of all contracted school buses in North America.
Together our 50,000 school buses travel nearly 600 million miles per year — the equivalent of 1,200 round trips to the moon.
We operate in around 550 locations throughout 38 U.S. states and 8 Canadian provinces.

Innovation
We were the first school bus company to utilize global positioning systems (GPS), so at any one time we know where all of our buses are and how fast they’re travelling.
Passionate about safety, we’ve installed Safety Crossing Gates on the front of all of our school buses and use the Child Check-MateTM electronic reminder system to make sure no sleeping children remain inside a bus at the end of each route.

Awards & recognition
We won the Occupational Excellence Achievement Award from the National Safety Council two years in a row.
Dedicated to safety, FirstGroup received the National Safety Council’s (NSC) Green Cross for Safety Medal - the highest award for safety in North America.

Teamwork and trust
It takes a diverse team of skilled professionals to provide a safe, effective and efficient student transportation system. From our school bus drivers and location managers to routers, dispatchers and fleet technician mechanics, the work we do every day makes a big impact on the daily lives of students, parents, local communities and school district partners.

We’re very proud of our elite team of over 55,000 dedicated, caring and diverse professionals. And they are the #1 reason we’re trusted by over 1,400 school districts - more than any other provider. Everybody here plays their part in creating a positive school bus experience.

Our culture
We live and breathe our vision and values. They are embedded in our culture and drive our commitment to our customers and communities. Our culture fosters growth and promotes respect, reliability, responsibility and safety. And we recruit people who share these values and will work together to build strong and trusting partnerships in the communities we serve.

Safety – Although our safety record is twice as safe as the industry average, we continually seek out opportunities to enhance our operational and safety initiatives.
Learning – Through our learning culture that spans over 550 locations, we receive and share insight from our people to enhance our service now and in the future.
Making a difference - By doing our job well, we make a positive impact on many lives – including the millions of students who travel with us every school day.
Careers for all – We’re an Equal Opportunity Employer and an Employer of Choice.
By consistently encouraging and supporting an open dialogue with our people and partners, we’re able to share new ideas and develop new ways to meet the needs of our customers and passengers. At First Student, you’ll feel empowered to serve your community. So join the team and start to make a difference.