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Annuity Customer Service Jobs (NOW HIRING)

Americo

Customer Experience Center Associate

Saint Joseph, MO · On-site

$12.25 - $16.75/hr

Provide professional, courteous, and empathetic service to Americo life insurance and annuity customers through inbound phone, email, and written contacts. * Answer inquiries and process requests ...

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How much do annuity customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for annuity customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

Annuity customer service roles typically do not pay $4,000 a week without specialized experience or advanced skills. High-paying jobs that can reach this level without a degree are rare and often involve sales, entrepreneurship, or skilled trades such as real estate, certain sales positions, or technical roles with certifications. Most roles offering this income level require significant experience, performance-based incentives, or entrepreneurial effort.

What is an annuity customer?

An annuity customer is an individual who purchases or holds an annuity product, which is a financial contract with an insurance company that provides income payments, often for retirement. Annuity customer service representatives assist these clients with account management, policy details, and claims processing, requiring knowledge of financial products and customer support skills.

What is an annuity job description?

An annuity customer service job involves assisting clients with their annuity accounts, answering questions about policy features, processing transactions, and resolving issues. The role requires strong communication skills, knowledge of financial products, and familiarity with customer management tools. It often involves working in a financial services environment and may require relevant certifications or training.

What are the key skills and qualifications needed to thrive in the Annuity Customer Service position, and why are they important?

To excel as an Annuity Customer Service professional, you need strong knowledge of annuity products, customer support experience, and typically a high school diploma or higher. Familiarity with CRM software, call center platforms, and sometimes FINRA or state insurance licenses may be preferred or required. Excellent communication, patience, and problem-solving abilities are vital for handling sensitive financial inquiries and building trust with clients. These skills ensure accurate assistance, regulatory compliance, and positive customer experiences in the financial services industry.

What are the typical daily responsibilities of someone working in Annuity Customer Service?

Annuity Customer Service representatives spend much of their day assisting clients with questions about their annuity contracts, explaining account features, and processing policy changes or withdrawals. They often interact with customers via phone, email, or online chat and may also collaborate with sales agents or compliance departments to resolve complex issues. Staying up to date on product changes and regulatory requirements is a regular part of the job. This role is ideal for individuals who enjoy problem-solving and providing excellent service in a fast-paced financial services environment.

What is the highest paying customer service job?

In customer service roles, senior positions such as customer service managers, account managers, or specialized roles like technical support managers tend to have the highest salaries. These roles often require extensive experience, leadership skills, and sometimes industry-specific certifications, and they can offer salaries exceeding $70,000 annually depending on the industry and location.

What is an Annuity Customer Service job?

An Annuity Customer Service job involves assisting customers with inquiries about their annuity policies, including payments, withdrawals, contract details, and beneficiary information. Representatives help resolve issues, provide policy updates, and ensure a smooth customer experience. They may also guide customers through policy changes or claims processes while maintaining compliance with financial regulations. Strong communication and problem-solving skills are essential in this role.

More about Annuity Customer Service jobs
What are the most commonly searched types of Annuity Customer Service jobs? The most popular types of Annuity Customer Service jobs are:
What job categories do people searching Annuity Customer Service jobs look for? The top searched job categories for Annuity Customer Service jobs are:
Annuity Customer Service jobs near you
Infographic showing various Annuity Customer Service job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience Center Associate

Americo Financial Life and Annuity

Saint Joseph, MO

$12.25 - $16.75/hr

Full-time

Posted 28 days ago

Job description

Customer Experience Center Associate

Customer Experience Center | St. Joseph, Missouri

Position Summary

Americo’s Customer Experience Center (CXC) serves as the primary point of contact for life insurance and annuity customers, and the CXC Associate plays a vital role in delivering the service experience that defines our brand. In this role, you will handle inbound phone calls and emails, resolve customer inquiries, process policy transactions, and provide clear and empathetic communication to every customer you serve.

This position is ideal for someone who genuinely enjoys helping others, communicates with confidence and warmth, and thrives in a structured, team-oriented environment. As a CXC Associate, you will develop life insurance and annuity product knowledge, grow your professional skills, and build a meaningful career with a company committed to serving customers for life.

Key Responsibilities

Customer Service Delivery

  • Provide professional, courteous, and empathetic service to Americo life insurance and annuity customers through inbound phone, email, and written contacts.
  • Answer inquiries and process requests related to life insurance and annuity policies with accuracy and efficiency.
  • Research policy information and clearly explain coverage details, benefits, available options, and next steps.
  • Complete account updates, financial transactions, and other policy service requests accurately and within established guidelines.
  • Prepare written correspondence, documentation, and follow-up communications as required.
  • Collaborate with internal departments to resolve complex customer inquiries and ensure issues are fully resolved.

Service Quality & Operational Performance

  • Maintain high standards of quality, accuracy, and professionalism across every customer interaction.
  • Handle a consistent volume of inbound phone calls and emails while meeting or exceeding established service level, quality, and productivity goals.
  • Adhere to all company policies, compliance guidelines, and regulatory requirements governing service interactions.
  • Accurately document interactions and outcomes within contact center systems and workflow processing tools.
  • Demonstrate schedule adherence and reliability to support team staffing and service continuity.

Learning & Professional Development

  • Actively participate in initial onboarding, product training, and ongoing professional development programs.
  • Continuously build knowledge of Americo’s life insurance and annuity products, policy servicing processes, and industry regulations.
  • Embrace coaching, feedback, and performance conversations as opportunities for growth and improvement.
  • Stay current with process changes, system updates, and service standards as they evolve.
  • Contribute to a culture of continuous learning, team collaboration, and service excellence.

Team Collaboration & Culture

  • Support a positive, professional, and team-oriented workplace environment.
  • Collaborate effectively with fellow associates, team leaders, supervisors, and cross-functional partners.
  • Contribute to team initiatives, knowledge sharing, and efforts to improve the overall service experience.
  • Represent Americo’s values and service standards in every interaction with customers, agents, and internal partners.

Qualifications

Required Qualifications

  • High school diploma or equivalent required.
  • Strong verbal and written communication skills with a professional and courteous service presence.
  • Customer service mindset with a genuine desire to help others resolve issues and understand their needs.
  • Ability to learn, retain, and apply detailed product and process information.
  • Strong problem-solving, critical-thinking, and active listening skills.
  • Ability to multitask, navigate multiple computer systems simultaneously, and manage time effectively.
  • Attention to detail and commitment to accuracy in data entry, documentation, and transaction processing.
  • Ability to remain calm, professional, and positive across a high volume of customer interactions.
  • Comfortable working in a structured, in-office, team-oriented contact center environment.

Preferred Qualifications

  • Associate’s degree or equivalent work experience.
  • 1+ years of customer service, call center, retail, or other service-oriented experience.
  • Experience navigating multiple computer applications or CRM systems simultaneously.
  • Exposure to insurance, financial services, or other regulated industry environments is a plus.
  • Proficiency with Microsoft Office and general business software applications.

Compensation Range: $41,026-$50,254 + 5% target performance bonus