Customer Service Administrator

New World Imports Inc

Nashville, TN

$46,000 to $52,000 Yearly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Company Info

Job Description

Job Summary

We are seeking a dynamic and ambitious individual to join our team in the Customer Service Administrator position. The Customer Service Administrator provides essential support to both customer service operations and overall administrative functions within the company. The ideal candidate will be someone with a strong drive to learn, grow, and take on additional responsibilities over time.

Responsibilities

Answers and transfers phone calls, screening when necessary.
Provide customer support by responding to customer inquiries via phone or email, provide product information, resolve customer issues and/ or complaints.
Process orders and ensure they are fulfilled, coordinate shipping and logistics for timely deliveries.
Responds to and resolves administrative inquiries and questions.
May conduct research (within skills and expertise) to assist with projects or inquiries.
Performs other related duties as assigned.

Required skills and qualifications

High school diploma or equivalent.
A minimum of some college education is required.
Detail-oriented and professional.
Excellent interpersonal and customer relationship skills.
MS Office competency, particularly Excel and Outlook.
Basic understanding of office equipment.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.
Ability to work independently and reliably.
Flexible and adaptable in various situations and when interacting with many different personalities.
Ability to organize and prioritize tasks including delegation of tasks when appropriate.
Knowledge of, or ability to quickly acquire, familiarity with the roles and function of the assigned department, and any specifically applicable laws or guidelines.

Benefits