Technical Support Specialist - Geospatial

We are seeking a geospatial professional to join our client's customer support team assisting customers around the globe.This support role covers everything from pre and post-sales questions and issues, to educating customers, finalizing equipment for delivery, and calibrating geospatial cameras. In your day-to-day business, you will provide support to customers over phone, email and in person for our aerial systems and drone payload clients in a rapidly growing business.Other tasks will include system installation onsite with customers, conducting training both in person and remote, and assisting in the calibration of aerial systems.

We offer a flexible work environment and the opportunity to expand your role in any way that adds value.This position is located in the Denver area.

We are looking for candidates with a wide variety of skills and a wide variety of experience who can play various roles in the team.We have several roles to fill on the team.

Key Responsibilities

Provide Technical support for our clients

Troubleshoot and find solutions

Communicate with PM / R&D about issues

Installation of systems at the Customers location

Conduct product training

Assist with Camera calibration

Work with the Sales team on pre and post sales.

Preferred Skills We Are Seeking (not all required)

Degree in Technical Photography, GIS, or Photogrammetry

Experience with GIS Data Processing

C++, C#, or Python programming knowledge

Experience working in aerial data acquisition or as a drone operator

Experience in Flight planning for aerial data acquisition

Previous support experience highly desired

Basic electronics repair

Your Qualities

Highly self-motivated with a hands-on mindset

Solution driven

Good communicator both verbally and written

Fluent in English

Other languages such as Spanish or Chinese are a plus but not required