Assistant General Manager

Irvine School of Music

Irvine, CA

$28 to $32 Hourly
Full-Time

Job Description

HOW TO APPLY

Please reply to job listing with your resume AND cover letter explaining why you think you'd be an ideal fit and your favorite movie. Applicants who do not submit both resume and cover letter will not be considered.

No phone calls or drop ins please

Job description

Orange County’s fastest growing private music school is looking for a full time Assistant General Manager.

We are seeking an experienced and professional Assistant General Manager to join the team at our busy music school. We are looking for someone who LOVES SALES and is ready to ADVANCE their career. If you have a low level energy personality this is not the right fit. This is not a laid back position. We are looking for sales killers and people that want to advance their life and career. We want the best of the best.

As a Manager, you will be responsible for ensuring the school operates smoothly and efficiently. You will work the front desk in tandem with our admin staff, hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain families. Successful Managers lead by example and uphold the highest standards in customer service. If you’re knowledgeable about operations and have a passion for customer service, we want to hear from you!

No music education or experience is required. We prefer someone with experience in restaurants, hospitality, hotels, catering, medical, fast paced, hard working customer service.

We are looking for someone that loves people, kids and is dedicated to doing their best at their job. Doesn't hurt if you love to listen to music, but you don't need to play it .

SALARY AND BENEFITS

$28-$32/hr, raises based on performance evaluations, profit share program, bonuses, 1-2 weeks of PTO annually. Health insurance included.

Hours are primarily 9-6 Tuesday through Saturday. Nights and weekends required on an as needed basis.

ANYONE THAT CALLS OR DROPS IN WILL NOT BE CONSIDERED FOR THE POSITION

Start date is immediate.

JOB DUTIES:

Answering phones - We're looking for the GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you, that your voice should be on the radio, we're looking for you.
An ability to sell themselves as well as our services. Looking for someone with a great personality that is a people person.
If you hate sales, please do not apply. Selling our school on the phone to potential clients is one of the most important parts of this position.
Hire, train, and lead employees
Coaching employees, including tactics to attract and retain guests
Supervising admin staff and 25+ part time music teachers
Employee discipline
Create or approve schedules
Plan and execute sales, promotions, and events
Maintain information in the point of sale system
Oversee the receipt of products into inventory
Registering clients
Interacting with customers
Hiring teachers
Being trained in all aspects of running the music school
Processing paperwork
Cleaning
Communicating with teachers, staff and clients.
Ability to do basic math tasks like assisting with payment audits, assisting with QuickBooks, etc
Selling minimal retail/book supplies at the desk
Being on call in rotation with the admin under you.
Exemplary attendance
Putting out customer service fires
Assisting in growing our enrollment by achieving monthly sales goals
Achieving monthly client retention goals
Helping with marketing
Helping with social media
Responsible for facilities management, supplies, inventory
Responsible for concert coordination
Communicating with contractors
Being available for continuing ed.

REQUIRED TRAITS:

People person
Leads by example and is not afraid to "get their hands dirty" - prima donnas please do not apply!
Exceptional written and verbal communication
Great memory with ability to remember lots of details; Forgetful types please do not apply. This job has a lot of moving parts.
If you get bored easily, you will not get bored here!

IDEAL TRAITS:

Good with Microsoft office, Apple, and Google products
Great phone skills
Ability to work alone
Ability to multi task and keep up with lots of details
Manage a fast paced environment

Ideal qualifications and experience:

Three years of previous retail management (Manager or Assistant Manager) is preferred
Any position that is fast paced, with a lot of interaction with the public.
Previous sales experience with the proven ability to meet or exceed performance standards
Ability to thrive in a fast-paced environment
Strong organizational skills
Excellent team building and leadership skills
Restaurant, Hospitality, Hotel, anything having to do with intense customer service.
Phone customer support
Bank teller
Retail
Shipping center
Medical office
Salon

ABOUT US

Founded in 2004, we are Orange County's fastest growing music school comprised of professional music educators who come from throughout Orange County and surrounding cities and are supported by a dedicated customer-service, administrative staff. We believe we are successful because we are equally committed to the happiness and success of our teachers as our students, and we offer ongoing professional development for our teachers through pedagogy training.

Besides offering premiere music lessons, we also offer a unique recording based curriculum and have taken our students to world class stages like Carnegie Hall, Kennedy Center, and Segerstrom Center for the Arts. We offer guitar, piano, voice lessons and more to children and adults, and keep our students excited about music lessons from year to year with world class programming, teaching, and top notch customer service. We have performed at Carnegie Hall and the Kennedy Center, and debuted at Segerstrom Center for the Arts in Costa Mesa in June 2019.

The front desk management roles are fast paced positions that are crucial for the operations and growth of the school, and are meant for reliable go-getters and can-doers who excel under pressure.

The Irvine School of Music is hiring a full time assistant general manager to lead our front desk team - this is a sales, customer service, operational, and administrative position.

A background in music is not required, although helpful.

Job Type: Full-time

Pay: From $28-$32 per hour

Benefits: