Field Service Technician II

Amano McGann

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems or
  delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware,
  devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client
  prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues are resolved
  Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation
  with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the
  Project Team interacts with including: Clients; Subcontractors; Branch staff; Support personnel;
  Corporate staff
• Work overtime as needed
• All other duties as assigned

Branch Service area includes:

• Orange County
• Los Angeles County
• Riverside County
• San Diego County

Work Environment Requirements:

• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and safe driving record
• Lift and/or move in-excess of 50 lbs. on a regular basis and up to 100 lbs. on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed

Experience/Skills

• Windows based PC/Server Experience
• Electro-mechanical skills
• Understanding of PC, PC Peripherals and Network Connectivity
• Proficient in Technology

Benefits:

• 401(k) Plan with Company Matching
• Medical/Dental/Vision Plan Coverage starting the first of the month following date of hire
• Life Insurance, Short and Long Term Disability
• Company vehicle, gas card, cell phone, laptop and service tools
• 8 Company paid holidays
• 17 days of PTO in your first year of employment
• On Call Bonus