Hybrid Customer Care Representative

Staffing Solutions Enterprises

Solon, OH

$21 Hourly
Full-Time

Job Description

Company Info

Job Description

Hybrid Customer Care Representative
Location: Solon, OH (2 days in office, 3 days at home)
Hours: M-F, 8-5
Pay: $21+/hourly (pay is flexible)
Length: 4 months with the possibility of extension

We are excited to partner with our global client in staffing a customer care representative in Solon, OH! In this role, you will provide quality customer service for both commercial and residential customers, build relationships, and work with a great team!

Why work here?

Hybrid work schedule
Awesome team
Ability to interact with major clients
Possibility of extension

Responsibilities:

Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge
Process all customer orders received by EDI, telephone, fax, email and mail
Review delivery due list for all customer orders to align with delivery requests
Answer customer inquiries via fax, phone, email and mail
Check stock and provide availability dates to customers
Provide freight quotes once processed through the Logistics Department
Ship samples as required by customers for product specials
Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
Locate out-of-stock material for customers, when required, from other distributors
Other duties as assigned

Desired Skills and Experience