Surgery Scheduler

Our Company

Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and perceived.

Job Summary

The Surgery Scheduler (SS) is the Physician’s navigator. As a SS you will be responsible for maintaining the surgical days and ensuring patients are properly prepared for surgery. You must remember that this is a scary day for patients and that they want to have comfort in the person who directs them. As a SS you will also be responsible for maximizing the day without overbooking the surgeon. It is a constant juggling act, but we know you are up for it.

Job Duties and Responsibilities

• Coordinates procedure time between patient, physician and surgery center and/or hospital/outpatient surgery center.
• Maintains calendar of surgery and procedure times; follows up with physician to resolve scheduling conflicts in a timely manner.
• Pre-certifies procedures with insurance company. Faxes patient packets to surgical facilities, including histories and physicals and other doctors orders.
• Keeps track of pending Histories and Physicals and scans patient packets.
• Schedules dispensary patients.
• Obtains necessary special equipment requested by physician for specific procedures.
• Serves as a primary contact for the patient, provides pre- and post-procedure instructions and assists with patient inquiries.
• Works proactively to ensure that all arrangements have been made to ensure a timely and orderly environment for each surgical procedure.
• Follows up with all parties involved to communicate changes in schedule or place of surgery; works proactively to ensure that all changes are handled in an orderly fashion
• Responsible for maintaining complete, accurate, and up-to-date scheduling records.
• Maintains current physicians’ schedules and ensures that cases are not scheduled when the physician is unavailable.
• Assists with “check-out” functions including future appointment scheduling and verifies all previously entered demographics.
• Performs various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.
• Other duties as assigned.

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.

• HS Diploma/ GED Required
• 2-3 years of surgery scheduling experience
• Ear Nose Throat & Allergy specialty clinic experience preferred
• Must be bilingual-fluent in both English and Spanish
• General knowledge of HIPAA and CPT codes
• Must be able to travel within our various Los Angeles based clinics
• Ability to manage a heavy caseload in an organized and efficient manner
• Ability to recognize potential scheduling issues and offer solutions to physicians
• Ability to maintain a working relationship with staff and outside medical facilities
• Ability to read handwritten and transcribed documents in the medical record and interpret information
• Ability to enter complete and accurate data into a computer system

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Sit for long periods at a time
• Use hands and fingers in repetitive motions, daily
• Ability to lift, push, pull up to 10 lbs. periodically
• Travel to clinic locations or sites as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Here at LA CENTA we offer 100% employer paid medical HMO plan, voluntary dental, and voluntary vision insurance. Some perks include employee highlight incentives, paid time off and more! Come be a part of our growing organization and its opportunities for your career development! You will learn and develop alongside a team of professionals who aim to excel in the healthcare industry. Apply now!

Equal Employment Opportunity

LA CENTA is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. LA CENTA does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.'