REMOTE e-Commerce Site Associate

CONTRACT POSITION – W2
REMOTE OR ON-SITE IN DULUTH, GEORGIA 30096 (PREFERRED)
PAY RANGE UP TO $39.00 PER HOUR (DEPENDING ON EXPERIENCE LEVEL)

REMOTE e-Commerce Site Associate needed for a long-term contract opportunity with Yoh’s client.

The Big Picture – Top Skills You Should Possess:

• Web application administration
• eCommerce site
• Digital user experience (UX)
• UAT and regression testing
• Scrum
• JIRA & Confluence

What You’ll Be Doing:

• Assist the Product Owner of eCommerce site with the operation, optimization, and support of this critical sales channel.
• The eCommerce site is used by thousands of customers to order products.  It also serves as a one-stop customer portal  to view order history, manage and pay invoices, track rebates, and view loyalty program details
• Provide support to the Product Owner as required for the translation of bugs or feature requests into user stories, and the refinement and prioritization of the product backlog.
• Collaborate with Marketing to define content plans and updates, consult on UX and creative decisions, administrate content updates via the CMS (Magento), shepherd content through a formal review process, and publish updated content to the production site.
• Perform testing (UAT & Regression Testing) as required for any coding or configuration changes made to the site or supporting ecosystem, document test execution results (JIRA & HP ALM) and log bugs.
• Conduct troubleshooting for technical issues to identify and communicate root cause analysis and support customer care as required for escalations.
• Collaborate with other business and technical teams on the resolution of these incidents and assist the Product Owner on appropriate stakeholder communications
• Ensure operational excellence through periodic monitoring, web analytics, site log reviews, and discussions with customer care and support functions.

What You Need to Bring to the Table: 

• Bachelor's Degree in Business, Marketing, Information Systems, another related field or equivalent professional experience 
• eCommerce and Magento experience is preferred, but not required
• Experience administrating a web application, including users, content, and configuration via a CMS (Magento and/or Drupal preferred)
• Experience working with web application delivery, testing, and troubleshooting
• Familiarity of integration methods of distributed web applications (e.g. REST APIs)
• Working knowledge of Scrum and writing user stories (JIRA & Confluence experience preferred)
• Solid understanding of digital user experience (UX) and customer needs
• Strong troubleshooting and analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
• Experience working cross-functionally with geographically distributed teams
• Strong presenting, writing and verbal communication skills
• Strong reasoning and problem-solving skills
• Self-motivator, focused on delivering solutions for business benefit

What’s In It For You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs

Opportunity is Calling!

Apply Now for the REMOTE e-Commerce Site Associate on a long-term contract with Yoh’s client.

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! 

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/