F&B Host/ess

We also provide all employees with:

• Sick Pay
• 401k plan option with employer match up to 5% of total eligible income
• On-site parking
• Public transportation cost reimbursement
• Alternative modes of transportations pay for walking, biking, or carpooling to walk!

PROPERTY:

Shore Hotel

TITLE:

Host/Hostess

DEPARTMENT:

Food & Beverage

STATUS:

Non-Exempt, Part-Time, Seasonal

SUPERVISED BY:

Director of Food & Beverage

SUPERVISES:

No supervisory responsibilities.

Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guest seated in their section.

• Clean all the menus and set them out on the bar
• Make sure all chairs and tables are clean and properly set up
• Welcomes guest with proper salutation, inquire their room number and last name, walk them to their table.
• Let the guest know their server will assist them in a minute
• On free time assist severs refill coffee and water on the tables
• If there is no seating available, add guest’s name to the waiting list and have them seat in the lobby until you call them
• Maintains coffee bar area clean and properly restocked until 10:00AM
• Knowledgeable about the food & beverage offerings
• Knowledgeable of hotel amenities
• Properly closedown coffee bar at the end of the shift, leaving the area clean and organized
• Clean menus and stored them away
• Perform additional duties as requested by the supervisor

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES:

Proven success in the following job competencies:

• Honesty; has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
• Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

• Previous experience in a customer service position
• Prior hospitality experience a plus.

EDUCATION:

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Must be flexible and able to work weekends and holidays
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Punctuality is critical for all positions
• Hours occasionally vary according to business levels
• Ability to stand and or walk around for 4 hours period

OTHER:

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.