Sr Network Engineer

Technology Advisory Group (TAG) has been a leading managed IT provider in Southern New England for over 25 years. We provide our clients a fully managed IT solution that includes proactive health checks, technology consulting, reactive support, and project management/implementation. Each member of our team works together to make our clients technology more efficient, more reliable, and more secure so they can focus on their own business. Throughout our history, we have been recognized as one of Rhode Island’s “Fastest Growing Technology Companies,” a top MSP by MSP501, and as one of the Best Places to Work in RI. We now have a need for an additional full time, Computer Network Engineer with a focus on customer service.

We offer our employees excellent benefits including:

• 15 vacation days and 10 paid holidays
• 401(K) contributions
• Medical, Dental, Vision, Disability, and Life Insurance
• Mileage reimbursement

Job Description:

This position (Systems Engineer) is a part of our proactive support team. This team’s goal is to continuously improve our clients' technology by aligning their environment to our internal best practices and standards. Through this process, we increase their reliability and security while lowering their reactive issues.

Our Systems Engineer plays a crucial role in helping our clients achieve technology success by measuring each clients’ alignment to our standards and building/maintaining a relationship with them as a technical resource. You will become our internal subject matter expert for each clients' environment and complete on-site and remote checks of their infrastructure in areas such as security, backups, workstations, servers, and email. You'll also work with other members of our team to remediate issues and bring our clients' back into alignment.

Responsibilities:

• Must currently reside in Rhode Island or Southeastern MA. No relocation package will be provided
• Perform on-site visits to measure their alignment to our standards and best practices
• Remediate found issues, submit tickets, and work with our client account managers (vCIOs)
• Develop and maintain a relationship with our clients
• Become the expert on each client's technology
• Maintain and update client documentation and configurations
• Review client backups and test restores
• Recognize recurring issues and patterns for discussion and remediation
• Participate in our rotating on call schedule for after hours and weekends
• Be willing to assist all TAG team members
• Represent TAG in a professional and friendly way
• Track your time and submit time sheets daily

Required Qualifications:

• Applicant must have a strong Windows Server and Desktop background and a solid understanding of networking.
• 3-5 + years of experience in a similar role
• Experience with all windows server and desktop versions and migration experience
• A solid understanding of SANs, virtualization, and networking
• Windows Server (all versions)
• Terminal Server
• Exchange
• Active Directory / Group Policies
• Virtualization (predominantly with HyperV)
• Cloud Hosting Concepts / Azure
• Remote Access
• Office 365
• Desktop Operating Systems
• Routers, Switches & Wireless
• Firewalls (SonicWall and Fortinet)
• Virtual Private Networks
• Networking - TCP/IP routing & subnets
• Printers
• DHCP / DNS
• Virus / Malware removal
• Backups
• Mobile Devices
• Hardware / Software upgrades

Personal Attributes:

• Strong communication skills
• Problem solver
• Detail oriented
• Self-motivated
• Work independently and contribute as a team player
• Able to multitask
• Willing to work outside of standard working hours on occasion