Customer Service Reps - Medical Office - $15HR

AppleTree Staffing is in search of Customer Service Reps for our client in Indianapolis.

Join a team of dedicated to healthcare on their journey to provide relief, support, research, and treatment to patients in need of specialized care. This role is the first point of contact for patients and is instrumental in providing a comforting experience and keeping appointments organized.

A Customer Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

Daily functions include:

• Answering patient calls and directing them to the proper location
• Scheduling patient appointments and making reminder calls
• Informing patients about delays and wait times

Responsibilities

• Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
• Receive and process cash and credit card payments for medical services rendered
• Review patient accounts, identify delinquent accounts and collect overdue payments

Requirements and skills

• Proven work experience in a call center or equivalent
• Knowledge of medical terms and practices
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• High school diploma or equivalent preferred
• Valid drivers license and reliable transportation

If you meet these requirements, apply today or call 317-887-0747! Interviews will begin immediately!
JOB TYPE: FULL TIME
SHIFT: 1st
PAY RATE: $15.00 per hour