Client Services Representative

Arbor Circle Corporation

Grand Rapids, MI

$17 to $20 Hourly
Medical , Paid Time Off , Retirement
Full-Time

Job Description

Position Details
(In-Office Position)

Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication and organization. An openness to embrace and explore bias, equity issues, successes and challenges from a place of understanding and curiosity is needed to succeed and develop in the position/organization.

Position Requirements:

Excellent customer service (in person / phone
High level technical and MS Office (Excel) proficiency
Experience with data analysis
Working knowledge of electronic health record systems
Ability to work effectively and efficiently across multiple programs
Proven experience working with culturally diverse populations.
Bilingual (Spanish /English ) ability preferred

We understand that candidates may have unique experiences and skills that aren't always reflected in a job description. If you feel you could contribute to our team, please apply.

Learn More About Arbor Circle

Market driven and equitable salary practices
Robust health insurance options
401k match
Well-being focused:
1. 11 paid holidays (including floating holidays for times important to you)
2. 3 weeks’ vacation upon hire plus separate paid sick time
3. Supportive and fulfilling culture
Equity and inclusion focused affinity and work groups

Learn more at arborcircle.org/careers.

If you require alternative methods of application or screening, you must approach this employer directly to request this as the platforms you may see this posting are not responsible for the employer's application process.