Patient Care Coordinator

Levine Hearing

Charlotte, NC

$20 to $23 Hourly
Vision , Medical , Paid Time Off
Full-Time

Job Description

Full Job Description

Levine Hearing is an independent Audiology practice that focuses on excellent health outcomes and on an exceptional patient experience. Our mission is to enrich the lives of others through better hearing and balance. We strive to go above and beyond expectations. We are a close group of individuals, connected by our beliefs: trust, honesty and mutual respect; ensuring that each voice is heard. Our positive environment supports individual growth and a sense of belonging. Our employees work together to uphold the standards of excellence and promote an environment of teamwork.

We are currently searching for a Patient Care Coordinator to join our team at Levine Hearing, in Charlotte, NC.

Job Summary

As a Patient Care Coordinator, you'll play a crucial role in ensuring our patients receive the highest level of care, aligning with our core values. The ideal candidate will bring previous administrative experience to provide a variety of administrative and general medical secretarial support to the Levine Hearing team.

Responsibilities

Patient Communication: Act as a liaison between patients and healthcare providers. This involves answering questions, providing information about services, scheduling appointments, and addressing concerns.
Appointment Scheduling: Coordinate patient appointments, for both new and follow up patients. Ensuring that appointments are scheduled efficiently and that patients are informed of any necessary preparations.
Insurance Verification: Verify patients' insurance coverage, obtain authorizations, and assist patients in understanding their insurance benefits and coverage limitations.
Medical Records Management: Maintain accurate and up-to-date patient records, including demographic information, medical history, treatment plans, and insurance information. Ensure compliance with patient confidentiality laws and regulations.
Quality Improvement: Participate in quality improvement initiatives aimed at enhancing patient care, safety, and satisfaction. Collect and analyze data to identify areas for improvement and implement strategies for optimizing processes.
Continuing Education: Stay informed about changes in healthcare regulations, policies, and best practices. Attend training sessions, workshops, and conferences to enhance skills and knowledge relevant to the role.

Benefits

A career at Levine Hearing will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the utmost positive work environment. Benefits offered include: