Housing Case Manager

If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly through our website (http://hrdc.bamboohr.com/jobs/). If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position.

HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.

Job Opening Date: March 12, 2024

Anticipated Start: ASAP

Job Status: This is a regular status, full time position (36 worked hours/week + 4 paid non-worked hours/week in alignment with HRDC's Reduced Workweek Policy)

Wage: $21.00/hour

FLSA: Non-exempt 40 hours per week; Grade 6

Reports to: SHS Program Coordinator

Location: Bozeman and/or Livingston

HRDC’s Mission and Vision: HRDC IX instills hope, develops resources, designs solutions, and changes lives. We envision a place where poverty has no impact because opportunities and quality of life are equally afforded to everyone.

All are encouraged to apply. At HRDC IX, we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.

Position Summary: The HRDC IX Housing Case Manager is an integral part of the Seeking Housing Services team and is responsible for supporting the delivery of case management, rental assistance, and supporting customers in their housing stabilization process. This position provides housing case management activities that include determining program eligibility, helping customers to apply for long-term housing assistance, budgeting, resource navigating, and connecting to services that encourage and develop self-sufficiency. This position may be based in Bozeman, Livingston, and/or travel between the two.

Core Responsibilities:

1. Upholds HRDC’s mission, vision, and values 
2. Operates independently while working with clients and staff to assess and identify a clients needs and barriers to obtaining adequate, safe, and affordable housing
3. Conduct client intake and eligibility determination interviews 
4. Assess client needs to determining appropriate housing program placement and referrals; inform clients of available services’ coordinate and support clients access to services and benefits 
5. Develop relationships with local landlords and property managers
6. Demonstrate knowledge of all housing assistance programs
7. Maintain a balanced client empathy and role model healthy boundaries in relationships with clients
8. Determine program eligibility and benefit level by identifying and requesting proper documentation; accurately calculate household income and benefit levels; determine households status and process household changes as required by various funding sources; make decisions on eligibility and assistance levels 
9. Performs housing inspections
10. Maintain client files, case notes, and appropriate documentation systems
11. Enter program data efficiently and accurately into required databases
12. Assist with the operation of the Housing Department’s housing programs as requested
13. Perform other duties as required by Program Coordinator/Program Manager 
14. Attends all required meetings, including board, staff, and trainings 
15. Checks email regularly for schedule changes, updates, and staff communication
16. Maintains client confidentiality 
17. This position can operate from the Bozeman or Livingston office; travel across our service area to conduct inspections is required. Travel between Bozeman and Livingston office locations will be required as well.

We are looking for candidates who have:

• Excellent attention to detail 
• The ability to analyze and interpret complex and sensitive information 
• The ability to interpret program manuals and guidelines
• Basic math skills including the ability to calculate annual household income
• Computer skills to navigate spreadsheets, multiple databases, email, calendar, and the willingness to learn new software systems 
• Enjoys the balance of working directly with people and completing administrative tasks related to client files 
• Is self-motivated and motivated to work with others and contribute to team environment and common goals 
• The ability to effectively work and communicate with a wide range of individuals from all socioeconomic groups 
• The ability to work with minimal supervision and effectively manage workflow
• Ability to respond effectively to sensitive inquiries or complaints from customers
• Ensure compliance with program requirements 
• Able to effectively disseminate information about the programs 
• Spanish speaking preferred