Database Support Specialist- TXOR

Be PROUD of what you do:

You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibilities

• Technical Support for Client Database
• External Agency Support and Assistance
• Salesforce Technical Support
• Offer Troubleshoot Support
• Maintain Database Functionality

What will you be doing in your role?

• You will provide technical support and assistance to agencies for the subgrantee extranet portal.
• You will provide technical support and assistance for the statewide client database system.
• You will provide technical support and assistance for ClientTrack, extranet WordPress site, and Salesforce systems.
• You will troubleshoot user issues in accessing all database and online systems.
• You will resolve database-related tickets within set timelines.
• You will perform routine database maintenance tasks.
• You will create and maintain documentation for database procedures and processes.
• You will assist with the implementation and testing of new database features and functionality.
• You will monitor database performance and identify potential issues.
• You will escalate complex issues to the Database Manager.
• You will maintain expertise in current database technologies and trends.

Are you the next Database Support Specialist?

• Bachelor’s Degree in related field OR a combination of education and experience.
• 1-2 years of experience in a database support role.
• Strong knowledge of database management systems, SQL, and data manipulation techniques.
• Familiarity with WordPress, Salesforce, or similar platforms.
• Strong understanding of database concepts and principles
• Familiarity with refugee populations and their needs preferred.
• Ability to travel to quarterly strategic meetings across the state (at minimum)
• Problem-solving and analytical skills
• Excellent communication and interpersonal skills

Here's the Good Stuff...

• Full-Time, hourly position. Pay is determined by relevant experience, work history, education and internal equities.
• Medical/Dental/Life insurance
• 16 paid Holidays (including being closed Christmas Eve through New Year’s Day)
• In addition, we also offer Vacation and Sick time.
• 403(b) with employer match- up to 6%
• Paid parental/critical illness leave
• Employee Assistance Program
• Mentorship Program
• Wellness Program
• Financial Coaching

I'm in...next steps.
We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: www.catholiccharitiesfortworth.org. Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!