IT Manager

Join CASL as an IT Manager and Make a Difference

Are you ready to lead with innovation and drive technological advancement in a mission-driven organization? As our IT Manager, you'll play a pivotal role in shaping our technological landscape while championing our core values every step of the way.

Your Mission:

As the IT Manager, you will be the linchpin in coordinating, planning, and leading the technology and infrastructure at CASL. You'll oversee our IT Helpdesk Specialist, ensuring that the entire organization's technology needs are not only met but exceeded. From computer hardware to software, networks, and servers, you'll ensure everything runs seamlessly and stays up-to-date.

About CASL:

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development.

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.

To hear about:

• CASL's history, watch here
• CASL's future, watch here

Your Impact:

As the IT Manager you will ensure that the organization's technology needs are met, providing quality support for end-users across computer hardware, software, networks, and servers. You will work closely with directors, managers, and coordinators to address technical questions, implement solutions tailored to their technology needs, and ensure the completion of organizational goals and projects.

Key Responsibilities:

• Assess and evaluate infrastructure and ensure it continues to meet organizational requirements.
• Lead and coordinate large-scale system implementations, collaborating closely with vendors, contractors, and CASL staff to ensure successful outcomes.
• Maintain and optimize our network infrastructure, including WIFI, network security, switches, and routers, to meet the evolving needs of our organization.
• Implement robust backup solutions and conduct regular audits to ensure data integrity and disaster recovery readiness.
• Cultivate strong vendor relationships, leveraging negotiation skills to establish mutually beneficial purchasing agreements that drive cost savings for CASL.
• Provide comprehensive client support and training, empowering our staff to leverage technology effectively in their day-to-day operations.

Requirements:

To thrive in this role, you should have:

• Bachelor's Degree in Information Technology, Computer Science, or related field.
• Proven track record of maintaining IT architecture integrity in a dynamic organizational environment.
• Experience with Windows Server operating system, Active Directory, and Network Security. Must have experience designing, implementing and supporting Active Directory. A solid background and understanding of the Windows operating systems and networking.
• Must be able to troubleshoot WAN/LAN issues and be able to make system wide network changes and configurations when needed.
• Expertise with administering Microsoft 365 and G-Suite
• Strong project management skills, with a meticulous attention to detail and a demonstrated ability to prioritize and execute tasks efficiently.
• Expertise in networking, hardware, and software administration, with a deep understanding of IT best practices, policies, and regulations.
• Excellent communication and leadership skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization.
• Customer service centric mindset and delivery when providing support to internal clients and collaborating with key stakeholders.

Environment and Scheduling:

Work is primarily performed during agency business hours, Monday through Friday 9:00 am - 5:00 pm on a hybrid schedule. Additional hours inclusive of weekend hours may be required to accommodate project deadlines and operational needs.

Benefits:

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).

Additionally, our holiday schedule includes New Year's Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People's Day, Thanksgiving, the Day After Thanksgiving, Christmas Day.

Join Us and Make a Difference:

Join us at CASL, where together, we create a brighter future for our community.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.