Service Coordinator

Imagine Staffing Technology

Tonawanda, NY

Expired: 26 days ago Applications are no longer accepted.

Full-Time

Job Description

Job Profile

Job Title

Service Coordinator

Location

Buffalo, NY

Hire Type

Direct Hire

Hourly

$45k - $ 55k

Work Model

Onsite

Contact Phone

(716)-256-1289

Contact Email

adugenske@imaginestaffing.net

Nature & Scope:

Positional Overview

Are you passionate about making a tangible difference in people's lives? Are you adept at coordinating services with a keen eye for detail and a heart for helping others? Look no further! Our client is seeking a dedicated and dynamic Service Coordinator to join them in their mission to enhance the lives of their clients. As a Service Coordinator with them, you'll have the opportunity to collaborate closely with clients, assess their needs, and coordinate resources to ensure they receive the support they deserve. With a focus on empathy, organization, and effective communication, you'll play a pivotal role in orchestrating services that positively impact individuals and communities. If you're ready to be part of a team that values compassion, innovation, and making a meaningful difference, we invite you to apply and embark on a rewarding journey with them.

Top of Form

Role & Responsibility:

Tasks That Will Lead To Your Success

Timely and professionally handle field service calls and issues arising from the field service visits.
Process field service orders, service purchase orders, warranty claims, warranty returns, service requests using our current, multi-business system platforms.
Assists customers with equipment and field service-related problems and offers economic solutions.
Assists with warranty returns and resolution by creating Warranty Return Authorizations.
Works closely with L1/L2 Technical Support, QA, Sales, Logistics in cross-functional teams
Helps create and maintain role related workflows.
Maintains weekly, monthly, and annual habits as scheduled.

Skills & Experience:

Qualifications That Will Help You Thrive

Two to five years experience in a fast-paced service or customer service type environment is a necessity. HVAC experience would be an asset
Strong PC skills, especially Word, Excel are a must
Strong communication skills, both verbal and written are required
Maintain customer service relationship through customer phone support
Initiate Service Warranty claims for processing through the service management system
Assist in the handling of the returned goods process
Create and maintain service information in the company enterprise database
Ability to think clearly and logically, analyze and problem solve
English and French oral and written communication skills would be an asset