Dual Rate Gaming Floor Supervisor

Position Summary

Responsible for ensuring truly great guest service through the organization and supervision of the Gaming Operations department which includes Slots, Table Games and Sportsbook. May act as managerial representative on premises in absence of OSM.

Essential Duties and Responsibilities - Include, but are not limited to:

• Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures.
• Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours
• Directly supervises all table games and slots operations personnel during the course of shift.
• May evaluate employee performance.
• Monitor, direct, supervise and observe table game, slot action and Sportsbook in the overall casino operations for adherence to company policies and various regulatory requirements.
• Establish and maintain effective channels of communication.
• Assists with approving opening and closing of games, managing payroll and calling in additional help, as needed, due to volume of business.
• Prepare reports and other administrative responsibilities, as assigned.
• Ensures all inventory supplies are maintained.
• Monitors the security of distributing cards, dice, etc. to ensure procedure is in accordance with gaming regulations.
• Assumes all responsibilities of the gaming floor in the absence of the OSM.
• Authorizes jackpots over specified limits and ensures accuracy of payouts.
• Safeguards casino assets against theft and ensures the security and integrity of casino property.
• Provides input and feedback regarding the formulation, development and implementation of departmental goals and objectives, policies and procedures.
• Ensures staff is knowledgeable about services, features, attractions, promotions and special events to better service players.
• Maintain an updated knowledge of regulatory controls both internal and external, including but not limited to, state and federal laws and the Mississippi Gaming Commission regulations.
• Trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Must work flexible schedules, including nights, weekends and holidays.
• Performs other duties as assigned.

Working Conditions - The work environment consists of very demanding surroundings with a high noise level. The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.

Machines, Tools, Equipment - Must be able to utilize computer equipment, photocopy machine, fax machine, and telephone. Also uses table game equipment such as card shuffler machines, dice, sticks, etc.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand and walk 80% of the time; sit; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk and listen. The employee must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Education/Training/Experience - High school diploma or equivalent; 5+ years’ experience in table games and slots with at least 2 years in a supervisory role, slot machine technology experience; or equivalent combination of education, training and experience is preferred.

Qualifications

• Must have the ability to obtain and remain eligible for a work permit issued by the Mississippi Gaming Commission.
• Knowledge of principles and processes for providing customer service.
• Knowledge of table games, i.e: blackjack, craps, roulette and specialty games; maintain familiarity with all games used.
• Knowledge of slot machines.
• Knowledge of Marketing Promotions and Casino events.
• Ability to write routine reports and correspondence.
• Ability to speak effectively after groups of customers or employees of organization.
• Knowledge of database software; human resources systems, internet software, payroll systems; project management software and Microsoft Office.
• Manages difficult or emotional customer situations; responds promptly to customer needs.
• Speaks clearly and persuasively in positive or negative situations.
• Makes self available to staff; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
• Shows respect and sensitivity for cultural differences; builds a diverse workforce.
• Follows policies and procedures; completes administrative tasks correctly and on time
• Determines appropriate action within guidelines.

Skills and Knowledge

• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff.
• Ability to write and present information to management in a reasonable manner.