Certified Community Behavioral Health Clinic Office Manager

AWARE’s Certified Community Behavioral Health Clinic (CCBHC) Office Manager, under the overall direction of the CCBHC Site Director, is responsible for the overall office management, including but not limited to provider appointment scheduling, coordination and scheduling of all support staff, supply ordering, equipment maintenance coordination, ability to answer basic Behavioral Health inquiries, mail, referrals, and coordination activities.

The CCBHC Site Office Manager is full-time and includes a comprehensive and competitive benefits package including insurance, 401(k), tuition advancement, paid vacation, personal and sick leave, and annual raises.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

ESSENTIAL JOB FUNCTIONS:

-Provide excellent customer support to assist in the management of AWARE’s CCBHC Clinic and all related services, programs, resources, and care philosophies. This includes answering and directing phone calls, mail, packages, solicitors, vendors, visitors, faxes, and/or other related communications.

-Review and manage information requests to determine and resolve questions, complaints, referrals, and/or problems.

-Provides support to coworkers regarding assigned administrative and operational tasks including how best to reengineer existing processes and workflows.

-Inputting and configuring information into requested reports, presentations, and flow charts.

-Works closely with the assigned team to complete a variety of projects that support AWARE’s CCBHC Clinic.

-Provide reports to the Service Director to determine trends of issues and possible training needs, including utilization of software.

-Train and orient staff as assigned.

-Assist with fieldwork as requested.

-Manage appointments, referrals, intakes, and other related matters.

-Responsible for facility cleaning, hygiene, safety and maintenance.

- Ensure regulatory compliance with current healthcare regulations, medical laws and ethics including but not limited to HIPAA, OSHA, labor laws, and other federal, state, and local regulations.

-Troubleshoots minor administrative and operations malfunctions and corrects them as directed.

-Able to react to change productively and handle other essential tasks as assigned.

-Maintains log of all worked performed and processed.

- Other tasks as assigned.

AWARE empowers its employees to operate under the auspices of AWARE’s Unconditional Care Principles .

ATTENDANCE REQUIREMENTS:

The hours of employment are Monday – Friday, 8:00 am – 5:00pm. The scheduling of staff meetings, training sessions, and/or special events may necessitate variations in schedules. Permanent changes in an employee's work schedule will be provided to the employee in writing with the explanation why the change was made. Scheduling is the responsibility of the employer and will be based on the needs of the organization. The option to tele-commute is available.

MINIMUM QUALIFICATIONS:

Knowledge/Skills/Abilities:

Requires demonstrated experience in customer support, healthcare information management and/or healthcare information technology (HIT). Intermediate experience working with Windows and PC based software products.

Experience working in a deadline driven environment, handling multiple tasks. Good written and verbal communication skills, the ability to translate numbers into plain English while forming professional working relationships with a welcoming and helpful customer service approach.

Education/Experience:

A BA/BS Degree in Human Services, Computer Science, Health Informatics or related field is preferred. Minimum of three (3) years of direct employment experience working within an electronic health record system required. A Valid Montana Driver’s License and clean motor vehicle record required.

CONFIDENTIAL INFORMATION ACKNOWLEDGMENT OF RESPONSIBILITY:

AWARE, Inc. employees understand and acknowledge that it is the employee's legal and ethical responsibility to preserve and protect the privacy, confidentiality and security of all confidential information relating to AWARE, Inc., its consumers, activities and employees, in accordance with the law and AWARE, Inc. policy.

The employee agrees to access and/or use confidential information only in the performance of AWARE, Inc. duties, where required by or permitted by law. The employee agrees to discuss confidential information only in the workplace. The employee will not knowingly discuss any confidential information within the hearing of other persons who do not have the right to receive the information. The employee agrees to protect the confidentiality of any and all confidential information which is incidentally disclosed to him/her in the course of the employee's relationship with AWARE, Inc.

EQUAL EMPLOYMENT OPPORTUNITY:

It is the policy of A.W.A.R.E., Inc. not to discriminate against any employee or applicant for employment because of race, color, religion, creed, marital status, political belief, age, sex, national origin, ancestry, physical or mental disability, or status as a Vietnam Era Veteran or as a disabled veteran with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. Reasonable accommodations, which do not cause undue hardship to the organization, will be afforded to qualified applicants and employees with a disclosed disability.

To learn more please visit www.aware-inc.org .

Benefits:

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE’s benefits include:

• Annual raises
• Tuition Reimbursement
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

AWARE is proud to be an equal opportunity employer.