Action Care Coordinator

Full Time (40 Hours per week) Position / Overtime as required.

General: The ACC / Action Care Coordinator will provide support to all departments performing a variety of duties as needed. Must be flexible and able to multi-task.This will include, but not limited to gather and maintain patient information, file and retrieve customer charts, sort and distribute incoming mail, provide back-up to receptionist and customer service areas, audit customer charts, clerical support to billing and ATP staff.

Responsible To: Branch Manager

Qualifications

Physical:

1. In an average 8-hour day the employee lifts or carries up to 15 pounds frequently.
2. In an average 8-hour day the employee stands or walks 4 hours.
3. In an average 8-hour day the employee sits 4 hours. (These hours include up to 4 hours of data entry and phone work.)
4. In an average 8-hour day the employee drives 0 hours.
5. The employee lifts or carries up to 25 pounds maximum.
6. Must be clean and neat in personal appearance.

Education 1. High School diploma or G.E.D. preferred

Experience:

1. Able to function as a polite and cooperative team member with a positive attitude.
2. Computer experience preferred.
3. Must be detail-oriented, accurate, and possess knowledge of filing and other office procedures.
4. Able to work independently and efficiently. Able to multitask, switching from one job task to another frequently.
5. Familiar with use of mail equipment, copier, fax, calculator, phone system and other office equipment.
6. Able to maintain confidentiality.

On Call: 1. This position is not required to be on call.

Responsibilities

and Duties:

1. Gather, and maintain accurate patient information including but not limited to basic demographics, protected health information, insurance information, doctor’s information etc.
2. Log all patients into patient tracking log/spreadsheet and maintain log for accurate, up-to-date tracking.
3. Use log to follow up with appropriate parties (physician offices, therapists, ATP’s, billing staff, clients, etc.) when the process is stalled.
4. Process paperwork in Inboxes and Patient Files.
5. Act as point of contact for coordinating scheduling as well as paperwork flow.
6. Retrieve files as requested and distribute to staff in an efficient, timely manner.
7. Maintain confidentiality of all customer charts and secure file room at close of business day.
8. Assist customer service departments in all locations by answering phone, greeting customers, etc. as needed.
9. Contact clients to verify receipt of orders and document appropriately.
10. Provide support and assistance to other departments as needed.
11. Maintain clean and neat work area.
12. Attend in-store and remote meetings.
13. Perform other duties as deemed appropriate by management.