Customer Relations Specialist

Customer Relations Specialist Shift:  9 am - 5 pm, Monday - Thursday; 8 am - 4 pm Friday

Customer Relations Specialist Pay:  $18.00/hour

Customer Relations Specialist Essential Duties and Responsibilities:

• Accurate and timely processing of customer orders
• Management of customer complaints/requests
• Process returns, including issuance of return labels
• Process back orders and assist with shipping for other special programs and promotions
• Handle cash and credit card payments
• Assist with outgoing mailings and various projects in collaboration with other departments as needed

Customer Relations Specialist Key Qualifications

Customer Relations Specialist Key Qualifications:

To perform this job successfully, an individual must:

• Minimum of 6 months experience in a call center environment required
• Demonstrated success in a previous customer service role
• Experience with Crystal Reports and Great Plains software desired
• Strong organizational skills with the ability to self-direct, multi-task and prioritize
• Working knowledge of Microsoft Office Suite, including Microsoft outlook and OneNote
• Polished and professional communication skills, including strong phone and email etiquette
• Competent, accurate keyboarding skills with comfort using 10 key
• High school diploma required