Surgery Scheduler-Cumberland

Job Description

Job:

Cornea Surgery Scheduler

EEOC:

Admin Support

Status:

Non-Exempt

Department:

Surgery Scheduling

Position Overview: Coordinates and schedules ophthalmology surgical procedures Works closely with Physician and serves as Physician support in other duties as assigned. Manages phones as necessary to schedule including patients, facilities, and physicians. Educates and supports patient on surgical procedure. Assist patient in completing all necessary preoperative steps. Schedules post-operative follow up appointments as necessary.

Responsibilities:

• Highly organized and detail-oriented. Skilled in managing large amounts of information in a clear and thorough manner. Excellent interpersonal and communication skills when dealing with patients. Adaptable and able to respond quickly and adequately to change.
• Completes administrative tasks related to surgery. Manage all surgical documents, gather and input patient information, and enter all post-surgery data. Ensure that all pre-surgery paperwork is completed in time for the patient's appointment including answering telephone and coordinating surgeries.
• Instructs patients in completion of medical history and information forms for surgery.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Prioritizes and plans work activities, uses time efficiently and plans for additional resources.
• Reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Meets productivity standards; completes work in timely manner; strives to increase productivity; capable of working independently.

Qualifications:

• 1-3 years related experience and/or training; or equivalent combination of education and experience.
• Demonstrating knowledge of ophthalmology Surgery scheduling, preferably with Cornea and Cornea Transplant Experience.
• Showing proficiency in basic computer programs