Program Manager, Stability Support- Denver

**Housing Connector is a flexible hybrid workplace. This role will be in Denver but will have some in-person local meetings and infrequent travel to Seattle for in-person meetings.

About Housing Connector

Housing Connector is a tech-for-good nonprofit dedicated to leveraging technology for social good, aimed at enhancing housing accessibility for those in greatest need. We achieve this by addressing financial and resident-related hurdles faced by property owners, enabling them to extend their reach within the community. Additionally, through our user-friendly marketplace powered by Zillow, we streamline the housing search process for case managers. Together, we foster successful outcomes for both properties and residents.

At Housing Connector, we believe no unit should sit vacant while there are people in need of a home. Recognized as a World Changing Idea by FastCompany, our innovative approach has not only generated millions in revenue for our property partners but has also connected thousands of individuals with homes.

Position Summary

The Stability Support position will give you the opportunity to play an important role in increasing housing security for members of our community in the markets we serve. This role will respond to resident incidents, support properties and residents to maintain housing stability, and act as an expert on Denver's nonprofit ecosystem for the team.

This role will provide both direct customer support to properties and nonprofits through ticket management to ensure residents in all our markets succeed while also helping to deliver projects that improve the overall team function and cohesion.

Our ideal candidate loves to build relationships, is extremely organized, and has experience managing challenges across stakeholders.

Critical Job Functions:

Stability Support to Customers

• Triage and address incoming customer stability support issues by working with nonprofit case managers and properties to develop win-win solutions that keep residents housed.
• Track ongoing incidents and maintain regular communications with customers to ensure problems reach complete resolution quickly.
• Build and maintain relationships with local housing partners to help proactively address their financial and residential challenges.
• Identify and maintain local resources that help support residents during their housing journey.

Project Coordination

• Identify and support the deployment of strategies to streamline the response to resident incidents including programmatic changes, technology upgrades, or relationship management.
• Serve as a subject matter expert on cross-functional project teams to ensure stability support functions are represented and moved forward as appropriate.
• Identify and test opportunities to further automate ticket responses and scale engagement nationally.

Skills and Qualifications

• 2-5 years of experience working in the nonprofit homelessness system in the Denver area.
• Proven ability to work in a fast-paced and ever-changing environment.
• Comfortable working with and learning new tech is required; knowledge of Salesforce, Service Cloud, and Tableau preferred.
• Create an outstanding customer experience for property and nonprofit partners, resolving operational challenges and ensuring their needs are met in a timely and efficient manner.
• Experience with coordinating or contributing to projects that span multiple teams.
• Exceptional interpersonal and analytical skills, with ability to identify and solve ambiguous problems.
• High attention to detail and ability to manage multiple, competing priorities and stakeholders simultaneously.
• Proven track record of delivering results.
• Experience with property management and/or landlord tenant relations is desirable.

What we offer

At Housing Connector, we prioritize internal and market equity. The salary for this position ranges from $68,000 to $78,000 annually and includes eligibility for company benefits. Salary will be determined based on the candidate's skills and experience. Our comprehensive benefits package includes:

• Medical/dental/vision coverage- Company pays 100% of employee’s premiums
• Generous PTO plus 10 holidays and early release days
• Community Service Leave
• Life Insurance + AD&D Insurance
• Voluntary Life Insurance
• EAP
• Flexible Spending Accounts (FSA) (DCRA)
• 401(k) -Company matched contribution up to 6%
• Paid parental leave
• Pet Insurance

We recognize the value of Housing Connector reflecting the diversity of our community and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC).

Housing Connector is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.