Rooftop Server

Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner. Servers play an integral role in ensuring our Guests have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.

The right person will be passionate about food, beverage, and service and thoroughly enjoy creating excellent experiences for our Guests. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Server in a bustling, fast-paced restaurant setting. Server shifts maybe breakfast, lunch, or dinner; and will include weekends and holidays.

Responsibilities:

• Prepare room for dining by setting and detailing tables, preparing, as necessary, condiments, candles, napkins, plates, glassware and utensils

• Help patrons select food and beverages by presenting menu offering, offering beverages, suggesting courses, explaining any additions to the menu, identifying appropriate wines pairings, answering allergy/dietary restriction, and food preparation and sourcing questions

• Inform Guests of basic information about offerings at the restaurant or other bar-lab venues on property or in the area

• Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies

• Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items

• Transmit orders to bar and kitchen by recording patrons' choices and ringing appropriate items into POS; identifying patrons' dietary needs and special requests and any other necessary identifier

• Fire courses according to kitchen and Guest needs

• Ensure Guests orders make it to them in a timely manner, properly made, and with the correct accompaniments

• Respond to additional Guest requests; involving a manager for unusual or difficult requests

• Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills and/or other special needs

• Properly describe, open, and pour wine tableside

• Correctly obtain payment by totaling charges, issuing bill, tendering payment, returning change or credit card and signature slip to Guest

• Retrieving signed credit card or room charge slip prior to Guest departure and thanking them for their visit

• Contribute to team effort by assisting other staff as time allows

• Perform basic cleaning tasks as needed or directed by manager

• Fill in for absent staff as needed

• Assist with special events as needed

• Adhere to grooming and appearance standards consistently

• Promptly address Guest service issues and refer to management when necessary

• Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness

Qualifications:

• Previous serving experience required

• Excellent verbal communication skills required

• Positive interpersonal skills required

• Must speak English fluently and be able to write in basic English

• Physically able to carry 35 pounds; able to stand, bend, and move throughout shift

• Works well as part of a team and on individual tasks

• Works well and efficiently under pressure

• Good interpersonal skills and communication with all levels of staff and management

Server top skills & proficiencies:

• Dedication to Guest experience

• Knowledge of Food and Beverage

• Verbal and Written Communication

• High Energy

• Attention to Detail

• Multitasking

• Flexibility

• Basic Math

• Customer Service

• Teamwork

• Persistence

• Energy Level

• Thoroughness

• Professionalism

• Cleanliness – personal and spatial