Business Analyst - Public Sector

JOB TITLE: Business Analyst

FLSA STATUS: Exempt

DEPARTMENT: Public Sector

REPORTS TO: Operations

JOB LOCATION: Remote

TRAVEL: 25%-50%

SUMMARY OF POSITION:

The Business Analyst is responsible for analyzing business requirements and translating them into technical specifications; for defining, executing, and documenting system testing; and for developing, maintaining, and delivering system documentation for business and technical stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Requirements Analysis

• Interface with business users (sales, professional services, support, etc.) to define, document, and ensure accuracy of functional requirements.
• Prepare user stories by analyzing and summarizing information provided by the business stakeholders.
• Translate business requirements into technical specifications utilized by software developers.

Testing and Quality Assurance

• Support full testing lifecycle by writing step-by-step scripts, conditions, and test documentation within an agile methodology (i.e. Scrum).
• Perform detailed testing to ensure software development results align with expected outcomes.
• Document and communicate on-going testing outcomes (success, defects) with development team and help define prioritization for final resolution.
• Collaborate with business on user acceptance testing and any associated support.

Documentation

• Create new quality system documentation and training materials for business and technical stakeholders including how-to, operating procedures, system overview, API reference materials, etc. for i3 Verticals products and hosted systems.
• Maintain document control system to track all documentation changes and updates in accordance with standards.
• Ensure consistency across all documentation deliverables.

Other

• Actively participate in team meetings and requirements reviews by offering ideas, suggestions, and/or feedback as needed.
• Perform other tasks as assigned by Product Development Team.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associates degree or 1-4 years of experience in lieu of degree
• 3-5 yrs. of experience in technical writing, business analysis (for technology development) and system testing.
• Excellent documentation (including training materials) skills.
• Proven analytical, design, and conceptual skills in software development.
• Strong verbal and written communication skills.
• Ability to prioritize workload and manage multiple responsibilities effectively.
• Ability to proactively take ownership of tasks and deliverables.
• Experience working both independently and as part of a team.
• Experience working in a virtual, remote environment.
• Experience using multiple documentation tools to write, format, manage, and publish high-quality content.
• Previous use of agile project management methodologies such as Scrum.
• Proficiency in using Microsoft office products.

PREFERRED QUALIFICATIONS:

• Working knowledge of Adobe, JIRA, Confluence.
• Experience with Customer Information Systems, preferably in the utility industry.

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York state.