Server

Diablo Country Club

Department: Food and Beverage
Reports To: Restaurant Manager
FLSA: Non - Exempt

Position Summary
Servers at Diablo Country Club are the face of our dining experience, providing exceptional service and creating memorable moments for our members and guests. This role requires a passion for hospitality, excellent communication skills, and attention to detail. Servers work collaboratively with the front-of-house team to ensure a seamless and enjoyable dining experience, from welcoming members to delivering high-quality food and beverages.

Work Performed

• Greet members and guests promptly upon seating, providing a warm and welcoming atmosphere.
• Demonstrate extensive knowledge of the menu, offering recommendations and answering questions about ingredients, preparation methods, and specials.
• Place orders accurately, communicating any special requests or dietary restrictions to the kitchen staff.
• Serve meals with attention to detail, ensuring dishes are presented correctly and at the appropriate temperature.
• Suggest and serve desserts, coffee, and after-dinner drinks, enhancing the overall dining experience.
• Accurately process billings for tables, ensuring all items are charged to the correct member account.
• Maintain cleanliness and organization in the dining room, bus station, and server areas.
• Promptly address any member complaints or concerns, notifying the Dining Room Manager and Chef as necessary.
• Ensure proper table setup, including linens, silverware, and glassware, in accordance with standard operating procedures.
• Communicate with the Dining Room Manager regarding supply needs, such as menus, linens, and silverware.
• Complete side work, cleaning tasks, and closing duties as assigned.
• Attend pre-meal meetings and training sessions to stay informed and continually improve service skills.
• Adhere to all wine and food service policies, procedures, and safety and sanitation guidelines.

Minimum Requirements for Position:

• Minimum of two years of experience as a server in a high-end dining establishment.
• Exceptional interpersonal and communication skills, with a genuine passion for providing outstanding service.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Knowledge of wine and food pairing principles.
• Proficient in using POS systems.
• Flexibility to work varying shifts, including weekends and holidays.
• High school diploma or equivalent.
• Valid state liquor service and food handler's certificates.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Capable of lifting and carrying trays weighing up to 35 pounds.
• Comfortable working in a fast-paced environment that requires frequent bending, stooping, and reaching.
• Ability to communicate clearly and effectively with members, guests, and team members.

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