Customer Service Specialist - Level 2

Job Description

We value providing superior customer service and are committed to the successful operation of all our systems and processes. We are seeking a qualified Help Desk Technician to assist our partners across the country with questions and problems concerning our EHS business solutions offerings. Standout candidates will be excellent problem-solvers, tech-savvy users, with outstanding communication and customer service skills. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This work is performed in an office environment with normal noise levels. The employee is frequently required to stand; walk and sit.

***This is an on-site position in Southlake, TX. Training hours will be determined at onboarding. Working schedule for this role will be from 10:00 am to 7:00 pm. Remote work is not available at this time. ***

$22 - $27 hourly

Objectives of this role

• Listen attentively to customers’ questions and concerns and offer optimal solutions
• Provide quick and effective assistance with information technology systems
• Guide customers through systems configuration, troubleshooting, and maintenance
• Inform customers about specifications and features for an improved customer experience.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Represent our organization with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to support inquiries via email, through online chats, over the phone
• Inform customers about EHS products and services
• Walk customers step-by-step through the problem-solving process to reach a solution
• Help with troubleshooting EHS applications and systems – Must be tech-friendly
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members
• Partner with sales teams to ensure a smooth transition for the client

Skills and qualifications

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience in troubleshooting
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Comfortable with learning and utilizing various systems
• Detail oriented
• Self-motivated
• Able to work with minimal supervision
• Multi-tasker
• Willing to execute projects to completion, finding alternatives as events/changes occur
• Team member. Works well with other team members as peer and subordinate, fitting into the culture of the company

Preferred Qualifications

• Passion for problem-solving and customer service
• Tech savvy, experience working in a tech-related field (a plus)
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to feedback
• Eagerness to learn new technologies and systems
• Experience working as a help desk technician or in a similar customer support role
• Bilingual is a bonus (English/Spanish)

Computer Skills

• Skilled in Microsoft Office Suite, specifically Outlook, Word, Excel, and PowerPoint.
• Able to learn new computer systems quickly.
• Experience with project management software is a plus.
• Experience with a learning management system is a plus. 

OUR VISION:

EVEXIAS is transforming healthcare toward a preventive care model through integrative therapies and advanced technology. We are an emerging leader in the healthcare arena. Our goal is to positively impact the lives of patients and practitioners with advanced specialized treatments and care.

OUR MISSION:

The EVEXIAS team has helped thousands of practitioners across the nation enhance patient care and expand their treatment plans through advanced medical education and training from industry-leading medical practitioners, researchers, and scientists, as well as providing access to leading-edge therapies and technologies that support the prevention of disease and improve quality of life. Every EVEXIAS program is backed by strategic business plans and operational practices exclusively developed for private medical practices to achieve the highest level of patient experience and outcomes for the practices served.