Indiana Energy Independence Fund Contractor Account Manager

Classification           Full-time employment; exempt from overtime

Reports To               Indiana Energy Independence Fund Executive Director

Summary               
The Indiana Energy Independence Fund (IEIF), through partnership with Public Sector Consultants, is committed to helping Hoosiers make responsible financial decisions that make their homes more comfortable, buildings less wasteful, and bank accounts grow by lowering energy bills. This work depends upon building a network of certified contractors who will introduce and encourage the use of IEIF financing programs to their customers.

The Indiana Energy Independence Fund is seeking a contractor account manager who is responsible for building and maintaining relationships between authorized contractors and the IEIF, with the goal of developing deeper connections and increasing contractors’ use of IEIF financing services.
 Essential Duties

• Contacts contractors and contractor sales representatives within the HVAC, home remodeling, commercial lighting, solar photovoltaic, and geothermal industries and encourages them to join the Indiana Energy Independence Fund (IEIF) authorized contractor network
• Builds relationships with contractors, contractor associations, utilities, community organizations, labor unions, local government entities, and lenders across the state of Indiana
• Identifies companies that offer energy efficiency and clean energy improvements to their customers; introduces and encourages the use of IEIF financing programs
• Coordinates with finance product partners, utility companies, trade associations, financial partners, and other key stakeholders to implement and promote IEIF statewide
• Communicates the IEIF strong value proposition to contractors, trains sales personnel to IEIF financing, and develops and grows new contractor accounts
• Identifies contractor training needs and selects appropriate instructional procedures or methods, such as individual education, group instruction, and computer-based training
• Presents IEIF programs at conferences, seminars, and other industry events
• Supports workforce development efforts to grow the Indiana clean energy contractor workforce, especially among underserved communities, in collaboration with local and statewide partners
• Submits weekly activity and progress reports to management

Expectations of All Employees

• Collaborates and communicates well with staff and clients in a fast-paced environment with diverse people and projects, fostering a supportive, creative working environment for all PSC colleagues
• Demonstrates initiative, critical thinking, and sound judgment to generate ideas, work approaches, presentation of information, and issue resolution
• Manages workload effectively while engaged in multiple projects concurrently with high accuracy and attention to detail, seeking clarification when appropriate
• Adheres to quality assurance processes
• Seeks areas of personal growth and identifies steps toward success, including mentorship, ongoing learning, and professional development opportunities
• Is occasionally available beyond regular work hours as necessary to respond to staff and firm needs

Qualifications

• A bachelor's degree is preferred along with five years of experience in contractor sales and/or account management or an equivalent combination of education, training, or experience that provides the following knowledge, skills, and abilities is required.
• Knowledge and experience with energy efficiency and/or renewable energy improvements in residential and commercial markets
• Excellent communication, customer service, networking, and presentation skills
• English and Spanish language skills 
• A valid driver’s license and reliable transportation
• Strong financial/business insight
• Willingness to work occasional evenings and weekends to support contractors and local events
• Strong competency using the Microsoft Office suite, including Word, PowerPoint, and Excel
• Certifications from Building Performance Institute; Residential Energy Services Network; American Society of Heating, Refrigeration, and Air-conditioning Engineers; Association of Energy Engineers; or other certifications preferred but not required

Core CompetenciesTechnical Expertise
Possess knowledge of energy efficiency and renewable energy improvement programs; experience working with HVAC contractors and dealers in a residential or commercial marketplace

Business Acumen
Can anticipate business challenges; is knowledgeable in current and future policies, trends, and information
affecting the business; can synthesize complex information for a variety of audiences; is adept at making
decisions in a timely manner, sometimes with incomplete information

Account Management
Ability to develop strategies and plans for discovering new clients; experience handling multiple projects and organizing/keeping track of different accounts and activities

Developing Relationships
Ability to successfully identify key relationships, enlist support of stakeholders, communicate effectively, and build cooperation to improve user experience; Can effectively build and work within multiple business/customer relationships

Customer-focused Orientation
Is dedicated to meeting the expectations and requirements of internal and external customers; acts with the customer in mind; establishes and maintains effective relationships, gaining trust and respect

Economic Justice
Is committed to extending the benefits of the clean energy transition to disadvantaged communities, especially those experiencing energy burdens, across Indiana in alignment with the federal government’s Justice40 Initiative
 Work EnvironmentThis position requires extensive travel throughout Indiana (> 50%) and the employee will spend significant time driving in both rural and urban areas. When not driving, work is primarily performed in an indoor, environmentally controlled office setting. Limited airline travel may be required. The incumbent will work from a home or remote office. The nature of the work has frequent interruptions, contact with the public and clients, and performance of repetitive tasks. The position requires strong communication skills. While the employee may be occasionally required to work beyond normal working hours, we strive for staff to maintain a healthy work-life balance.
 Compensation and Benefits

• Salary range: $65,000–$90,000
• Eligibility for company profit share
• Competitive medical, dental, life, disability, voluntary vision, and voluntary legal insurance plans
• Company 401(k) contribution
• Paid time off granted upon start date
• Nine paid holidays and three paid personal days per year

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