Client Services Representative REHAB

Mott Children's Health Center

Flint, MI

Expired: over a month ago Applications are no longer accepted.

Full-Time

Job Description

To accommodate the expansion of pediatric health services, we are adding a full-time CSR position to our Rehab Team.

The Rehab Client Services Representative (CSR) will greet and assist clients/family as they arrive for PT/OT/SLP services and register clients in eClinicalWorks. The Rehab CSR will prepare and maintain client electronic and department records, determine eligibility for services, answers multi-line telephone, schedule appointments, and perform assigned clerical duties.
ESSENTIAL JOB FUNCTIONSSecretarial

Answer multi-line phone system, screen calls, and direct calls/messages as appropriate.
Greet, assist, and route clients/visitors as appropriate.
Prepare client record utilizing department guidelines and updates of consent forms, insurance information, and demographic information regularly.
Review electronic client records prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary.
Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested.

Enrollment

Determine client eligibility for services through review of income and demographic information.
Verify and register client demographic and insurance information into eCW.
Inform client of eligibility for coverage of services by third-party payers and assists in completion of carrier/program specific enrollment forms.
Assist new clients with completion of health history form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed.
Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments taking appropriate action when necessary.
Assure that pre-authorization for special services have been obtained and attached appropriately to client claim.

OTHER RESPONSIBILITIES

Attend monthly department staff meetings and other meetings as assigned.
Other job-related duties as assigned.
May assist, as needed in treatment areas, with sterilization, restocking supplies, organization of materials, equipment, records, and general cleanliness.

QUALIFICATION STANDARDS

High school diploma or equivalent.
Two years clerical/administrative support experience in a pediatric rehab office, facility, or program preferred
Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system.
Basic knowledge of ICD and CDT coding and documentation requirements.
Working knowledge of eClinicalWorks preferred.
Basic computer skills required with: Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, and EHR/EMR.
Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors.

Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Request for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.