Front Desk Representative

POSITION SUMMARY

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, responds to member and guest needs. Promotes membership and programs provided by the YMCA.

RATE OF PAY

Starting at $11.10

Part-time staff receive complimentary memberships and discounted rates for childcare and most programs.

AVAILABLE HOURS

Part time (20-30 hours per week)

Mondays and Fridays 5:30am-11am

Saturdays 6:45am-3pm

Some Sunday hours if needed.

QUALIFICATIONS

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.
• Solid computer skills and Microsoft Office experience required.

ESSENTIAL FUNCTIONS

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.
• Other duties as assigned by the Membership Director

BENEFITS

• Free YMCA membership for part-time employees and may upgrade to include immediate family­.
• Reduced rates on youth programs, child care and camp programs.
• Flexible scheduling good for a student, caregiver, or parent looking for part-time work.
• Work with a friendly, family-oriented team to make a difference in the Minerva community.