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How much do aviation front desk customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for aviation front desk customer service representative in the United States is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What are Aviation Front Desk Customer Service Representatives?

Aviation Front Desk Customer Service Representatives are professionals who assist passengers and crew at airports or fixed-base operators (FBOs) by handling check-ins, providing flight information, coordinating ground transportation, and addressing customer inquiries. They play a vital role in ensuring a smooth and positive travel experience by managing reservations, processing payments, and responding to issues that may arise. These representatives must possess excellent communication and problem-solving skills to effectively serve clients in fast-paced aviation environments.

What are the key skills and qualifications needed to thrive as an Aviation Front Desk Customer Service Representative, and why are they important?

To thrive as an Aviation Front Desk Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with aviation scheduling software, reservation systems, and basic office equipment is typically required. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused attitude help individuals stand out in this role. These skills are crucial for ensuring smooth airport operations, delivering excellent service, and maintaining safety and efficiency in a fast-paced environment.

What are some typical challenges faced by Aviation Front Desk Customer Service Representatives, and how can they be managed?

Aviation Front Desk Customer Service Representatives often encounter challenges such as managing high volumes of passenger inquiries during peak hours, handling last-minute schedule changes, and resolving customer concerns calmly in stressful situations. Maintaining clear communication and staying organized are key to managing these challenges effectively. Many teams provide regular training on conflict resolution and time management to support representatives in delivering excellent service, even under pressure. Collaborative teamwork and support from supervisors also play a crucial role in ensuring a positive work environment.
More about Aviation Front Desk Customer Service Representative jobs
What states have the most Aviation Front Desk Customer Service Representative jobs? States with the most job openings for Aviation Front Desk Customer Service Representative jobs include:
What job categories do people searching Aviation Front Desk Customer Service Representative jobs look for? The top searched job categories for Aviation Front Desk Customer Service Representative jobs are:
Aviation Front Desk Customer Service Representative jobs near you
Infographic showing various Aviation Front Desk Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,374 per year, or $16 per hour.
Aviation Front Desk Customer Service Representative - Full Time

Aviation Front Desk Customer Service Representative - Full Time

Atlantic Aviation

Concord, MA

$21/hr

Full-time

Posted yesterday

Atlantic Aviation rating

7.3

Company rating: 7.3 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

27th of 64 rated aviation services

Job description

Why You’ll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at BED in Concord, MA may be perfect for you!
Pay: $21 / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients!  In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today! ResponsibilitiesFront Desk Customer Service Representative Responsibilities
  • Provide customers with professional service and assistance
  • Making hotel and catering reservations for inbound and outbound aircraft
  • Processing customer purchases and fuel transactions
  • Work closely with line service personnel and pilots, ensuring all customer service needs are met
  • Occasional travel may be required to support another Atlantic location.
  • You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.  
Required SkillsFront Desk Customer Service Representative Qualifications
  • Customer service/hospitality experience
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver’s license
  • Ability to comprehend and perform basic math calculations
We maintain a drug-free workplace and perform pre-employment substance testing.

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