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Baptist Health Front Desk Jobs (NOW HIRING)

NP On Call MD

Mental Health Front Desk

Baltimore, MD

$21 - $24/hr

Mental Health Front Desk Department: Administrative / Patient Access Employment Type: Full-Time Location: Baltimore, Maryland. On-Site Reports To: Medical Director Compensation: $21-$24/hr ...

NP On Call MD

Mental Health Front Desk

Baltimore, MD · On-site

$21 - $24/hr

Mental Health Front Desk Department: Administrative / Patient Access Employment Type: Full-Time Location: Baltimore, Maryland. On-Site Reports To: Medical Director Compensation: $21-$24/hr ...

Baptist Health

Front Office Assistant, Sr

Birmingham, AL · On-site

$15.25 - $19.25/hr

About Baptist Health Medical Group Baptist Health Medical Group is a physician-led group ... Managing multiple phone lines while assisting patients at the front desk * Checking patients in/out ...

Baptist Health

Front Office Assistant, Sr

Birmingham, AL

$15.25 - $19.25/hr

About Baptist Health Medical Group Baptist Health Medical Group is a physician-led group ... Managing multiple phone lines while assisting patients at the front desk * Checking patients in/out ...

Baptist Health

Front Office Assistant, Sr

Birmingham, AL

$15.25 - $19.25/hr

About Baptist Health Medical Group Baptist Health Medical Group is a physician-led group ... Managing multiple phone lines while assisting patients at the front desk * Checking patients in/out ...

Baptistjax

Experience Requirements: * 1-2 years Front Desk Experience * Experience working in a Medical Office Education and Credential Requirements: * High School Diploma (required) * Associate of Arts/Science ...

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Baptist Health Front Desk information

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$10

$16

$22

How much do baptist health front desk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for baptist health front desk in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Baptist Health Front Desk representative, and why are they important?

To thrive as a Baptist Health Front Desk representative, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with scheduling software, electronic health record (EHR) systems, and multi-line phone systems is often required. Strong interpersonal skills, professionalism, and the ability to remain calm under pressure help create a welcoming environment for patients and visitors. These skills and qualities are important to ensure efficient clinic operations and a positive patient experience.

What is the difference between Baptist Health Front Desk vs Baptist Health Medical Assistant?

AspectBaptist Health Front DeskBaptist Health Medical Assistant
CredentialsHigh school diploma or equivalent; customer service skillsCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA)
Work EnvironmentReception area, administrative tasksClinical setting, patient care duties
Employer & IndustryHealthcare facilities, hospitalsClinics, outpatient departments

The Baptist Health Front Desk role primarily involves administrative and customer service tasks in a healthcare setting, requiring minimal medical credentials. In contrast, the Baptist Health Medical Assistant role involves clinical responsibilities and requires certification. Both roles are essential in healthcare operations but differ in scope and qualifications.

What are the main challenges faced by a Front Desk staff member at Baptist Health, and how can they be effectively managed?

Front Desk staff at Baptist Health often encounter challenges such as managing high patient volumes, handling sensitive information discreetly, and addressing patient concerns or scheduling conflicts. Effective management of these challenges involves strong organizational skills, clear communication, and the ability to remain calm under pressure. Teamwork is also essential, as Front Desk staff frequently collaborate with nurses, physicians, and administrative personnel to ensure smooth patient flow and a positive experience for all visitors.

What are Baptist Health Front Desk jobs?

Baptist Health Front Desk jobs typically involve greeting patients and visitors, managing check-ins and check-outs, answering phones, and directing people to the appropriate departments. Front desk staff play a vital role in creating a welcoming environment and ensuring efficient operations in healthcare facilities. They are also responsible for handling patient information, scheduling appointments, and assisting with administrative tasks. Excellent communication and organizational skills are essential for success in this role.
More about Baptist Health Front Desk jobs
What cities are hiring for Baptist Health Front Desk jobs? Cities with the most Baptist Health Front Desk job openings:
What states have the most Baptist Health Front Desk jobs? States with the most job openings for Baptist Health Front Desk jobs include:
What job categories do people searching Baptist Health Front Desk jobs look for? The top searched job categories for Baptist Health Front Desk jobs are:
Baptist Health Front Desk jobs near you
Infographic showing various Baptist Health Front Desk job openings in the United States as of July 2026, with employment types broken down into 4% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,767 per year, or $16.7 per hour.
Mental Health Front Desk

Mental Health Front Desk

Nurse Practitioner On Call LLC

Baltimore, MD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Salary: $21-$24

Job Title: Mental Health Front Desk

Department: Administrative / Patient Access

Employment Type: Full-Time

Location: Baltimore, Maryland. On-Site

Reports To: Medical Director

Compensation: $21$24/hr, commensurate with experience

Job Description

Nurse Practitioner On Call LLC provides psychiatric and mental health services across Maryland. We are seeking a detail-oriented Front Desk to serve as the first point of contact for patients and referral sources. This role is central to patient access, scheduling, and the accurate verification of insurance benefits. The ideal candidate brings behavioral health intake experience and a strong working knowledge of Medicaid, Medicare, and commercial insurance verification.

Key Responsibilities

  • Greet and assist patients and callers professionally, in person and by phone, maintaining a calm and supportive presence appropriate to a behavioral health setting.
  • Verify patient eligibility and benefits for Medicaid, Medicare, and commercial payers prior to appointments.
  • Confirm behavioral health coverage details, including copays, deductibles, coinsurance, prior authorization requirements, visit limits, and telehealth/mobile-service coverage.
  • Obtain and document prior authorizations and referrals as required by each payer.
  • Schedule, confirm, and reschedule appointments; manage provider calendars and coordinate mobile-visit logistics.
  • Collect, verify, and accurately enter demographic and insurance information into the practice management/EHR system.
  • Communicate patient financial responsibility clearly and collect copays and balances at time of service.
  • Maintain strict HIPAA compliance and patient confidentiality at all times.
  • Coordinate with billing staff to resolve eligibility discrepancies and reduce claim denials.
  • Support referral intake from hospitals, primary care providers, and community partners.

Required Qualifications

  • High school diploma or equivalent (Associate's degree preferred).
  • Minimum 2 years of front desk/patient access experience in a healthcare setting; behavioral health or psychiatric experience strongly preferred.
  • Demonstrated knowledge of insurance verification for Medicaid, Medicare, and commercial insurance plans.
  • Familiarity with Maryland Medicaid managed care organizations and behavioral health benefit structures.
  • Working knowledge of prior authorization and referral processes.
  • Proficiency with EHR/practice management systems and standard office software.
  • Strong communication, organization, and multitasking skills.
  • Demonstrated discretion and professionalism handling sensitive patient information (HIPAA).

Preferred Qualifications

  • Prior experience in a mental health or psychiatric practice.
  • Experience with telehealth or mobile-service scheduling.
  • Bilingual (Spanish or other) a plus.
  • Familiarity with eligibility portals (e.g., Carelon, Availity, Novitasphere, NaviNet).

Work Environment & Physical Requirements

  • Office-based role with prolonged periods of sitting and computer/phone use.
  • Fast-paced environment requiring frequent multitasking and interaction with patients in varying emotional states.

Equal Employment Opportunity

Nurse Practitioner On Call LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Benefits:

Medical, Dental and vision

PTO

7 Paid Holidays

20% off Wellness services

401K with 3% employer matching (after 1 year)