On-Site Service Specialist

Summary:

Manager Job Description:

• Other than Ricoh Standard Background Package there additional screenings required.
• Flu Vaccination (within the last twelve (12) months) Date:
• Verification of Education
• Physical Exam or Statement of Physical Health from Physician (within the last twelve months. MMR Verification:
• TB Skin Test Verification (within the last twelve (12) months) Date:
• IOTA orientation completion (http://w3.mccg.org/IOTA/, Environment of Care Module)
• COVID-19 vaccination policy for this site:
• Candidate will need to provide a copy of their shot report(Two shots and two boosters), also need flu shot. It can be provided here, if need be, (The flu shot).

Job Description:

• Candidate must possess customer service skillset, attire and presentation.
• Candidate must be able to learn on the fly, multitask and be on their feet for extended periods of time.
• Candidate will assist with print production, finishing of copy jobs (binding) and boxing of documents.
• Computer skill set would be advantageous. Candidate will be Finishing of Copy jobs and some delivering,
• There is extensive lifting, standing or walking the candidate will need to be able to lift to 50 pounds several times a day(assistance available).
• There will be standing for completion of copy jobs,& lot of walking.
• We are looking for someone in good physical shape in order to lift 50 pounds serval times a day.
• The opportunity to become perm with Ricoh is also available.
• Dress code:
• Polo Shirt and Plain color pants, no jeans or open toe shoes.
• Address:
• 4269 Cavalier Drive, Macon, GA 31220 (Free parking)

Shift timings:

• 8:00 am to 5:00 pm (Mon- Fri)

Job Type:

• Temp to perm

Roles & Responsibilities:

• Runs high volume copy machines and performs binding and finishing work.
• Operating high volume document imaging systems.
• Operating document image handling software
• Operating MS Office and Email systems for opening, sending and retrieving files
• Opening, saving and transferring PC files based on established protocols - Accessing document management systems via established protocols - Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. - Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include 'purging' and archiving old documents.
• Performs other duties as assigned.
• Must be able to lift at least 50 lbs. (a case of paper) - Must be vaccinated - Driving may be required at some point

Minimum Qualifications:

• Some lifting max would be around 50lbs or a case of paper
• Will be required to drive once they are hired on full time with Ricoh.
• Free parking available at customers site
• Western Union background check.
• I will be reviewing resumes and scheduling interviews immediately upon candidate submittal? (no vacation scheduled in the immediate future that would prevent a timely review of resumes)
• Vaccine is required at customer site as well as a mask when away from your desk.
• This position will be working in a scan center processing incoming and outgoing mail, operating scanners and using applications such as Oracle, BOX and Microsoft's suite of applications to manage this mail.
• Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems.
• Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
• Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance.
• Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Required Skills:

• Mail
• Data management

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