Interactive Teller Service Specialist I or II (DOE)

Join the Kitsap Bank Family as an ITS Specialist I or II (DOE)

Kitsap Bank is an independently owned, local bank whose roots trace all the way back to 1908. We are focused on the long-term, and being responsible stewards of the resources entrusted to us by our customers, our communities, and the environment. As a local, woman and family-owned company, our culture is like a big family, and we recognize our responsibility in supporting others—giving back both time and money into the causes that enrich our communities. Kitsap Bank has been recognized numerous times by the Puget Sound Business Journal and its employees as one of Washington's Best Workplaces.

Summary:

The Interactive Teller Service Specialist (ITSS) is outgoing, personable and enthusiastic about engaging with clients via video technology, providing exceptional customer service and represents Kitsap Bank in a courteous, professional manner. The ITSS is comfortable being on camera, engaging in conversation while multi-tasking and maintaining a pleasant appearance and demeanor including good body posture, eye contact and smiling. The ITSS will stay well informed of Kitsap Bank and non-bank sponsored local community events in the communities they are serving. The ITSS accurately processes and records transactions for Bank clients utilizing the Interactive Teller Service technology. They actively promote the Bank’s products and services to gain and deepen client relationships.

The ITS department is operating on a four day per week, 10 hour per day schedule. With this flexibility you can enjoy up to 3 days off per week!

Grade: 14 Range: $17.53 - $25.25

15 Range: $19.13 - $27.74

This position may be eligible for quarterly incentive pay and an annual bonus depending on business factors and if the employee meets eligibility criteria.

Essential Functions:

• Understands ITS technology and is able to explain machine use to customers in a, clear concise, patient, interactive manner.
• Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments and money transfers.
• Accurately balances cash and check totals to ITSs daily totals.
• Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed.
• Discusses consumer and commercial products, quotes product rates when appropriate.
• Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
• Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
• Develops, maintains and demonstrates an in-depth knowledge of current Bank products, services and promotions.
• Performs all responsibilities in accordance with Bank policies and complies with all security procedures, compliance regulations and safety procedures.
• Maintains the safety and confidentiality of client information.

Additional Responsibilities:

• Other duties as assigned.

Required Education, Experience, and Skills:

• High school diploma or equivalent.
• Minimum of two years customer service and/or sales experience required. Equivalent combinations of education and experience will be considered.
• Effective verbal and written communication skills, including listening skills.
• Excellent customer service skills.
• Must be a team player with a positive attitude.
• Individual will need to function within an environment of potential distractions and interruptions which require an ability to remain focused and mange priorities and details.
• Because this position is based on video interaction, they must be comfortable, professional, and friendly on camera with customers via video access.
• Ability to multi-task by operating several computer programs at one time.
• Ability to assess client needs and identify opportunities for cross-selling Bank products and services.
• Ability to effectively utilize computer technology.
• Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine,
• Previous teller experience preferred.

Physical/Mental Requirements:

• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients.
• Ability to discern information and formulate appropriate action.
• Ability to lift up to 30 pounds.

Benefits Provided:

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

• 10 Vacation days (prorated during first year)
• 2 Personal Days
• 1 Volunteer Time Off Day
• 11 Holidays
• 1 Sick Day per Month