Technical Customer Service Specialist
FurstStaffing
Cherry Valley, IL
Technical Customer Service Specialist
FurstStaffing
Cherry Valley, IL
Expired: over a month ago
Applications are no longer accepted.
- $25 Hourly
- Full-Time
Job Description
Direct Hire Technical Customer Service Specialist
SUMMARY:
Determines customer requirements and processes orders for Aftermarket Parts in order to satisfy customer requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to customer inquiries for AMS parts, researching requirements to determine exact replacement parts.
- Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
- Generates parts orders in Syteline ERP system
- Ascertains credit status of customer and works with Accounts Receivable to resolve credit issues or down payment requirements.
- Receives and reviews customer complaints in order to resolve customer concerns.
- Confers with Production Control, Purchasing or Stockroom to expedite or track orders.
- Occasional travel to customer sites for consultation and trade shows.
Pay around $25/hour plus overtime and annual bonus
Please apply directly to the Technical Customer Service Specialist position or contact Rachel at 815-997-1417 or rachel.thomann@furstpros.com with any questions.
Address
FurstStaffing
Cherry Valley, IL
USA
Industry
Business
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