Personal Lines Sales Supervisor - West Coast

We’re SimplyIOA, an InsureTech company based out of Lake Mary, FL backed by one of the nation's largest insurance brokers, Insurance Office of America. In partnership with some of the most respected and trusted insurance providers, such as Progressive, Safeco, Travelers, and Nationwide, SimplyIOA is the nation’s first fully-integrated comparison, quote and buy platform. The industry‐leading technology, underpinned by sophisticated data science and machine learning, allows consumers to compare providers, receive quotes and buy an insurance policy online within 3 minutes. 

At SimplyIOA, we’re driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren’t just clichés here – they’re a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the SimplyIOA team you truly become a partner in our shared success. 

We’re looking for a Personal Lines Sales Supervisor to join our Team! 

This position would be responsible for strategic day to day administrative and customer service  management of staff, including: Assigning tasks and managing work-flows; monitoring and improving staff performance; scheduling; human resource management; staffing; training; staff development; staff communication and support; process, policy, and procedure compliance; modeling core values. Writing new business within Personal Lines insurance. Capable of resolving the most complex customer service problems.   

Personal Lines Insurance Sales Supervisor essential functions include: 

• Directly manages assigned Personal Line Sales Staff within the call center, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed
• Effectively managing a high call volume of Personal Lines Property & Casualty Insurance inbound call business.
• Monitors staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed
• Writing new business for Personal Lines department.
• Manages staff days off calendars to ensure service continuity
• Ensures appropriate staffing levels necessary to meet all operational and service goals, and recommends adjustments as needed
• Participates in new employee selection process, including interviewing and making hiring recommendations
• Prepares and delivers staff performance evaluations accurately and within required timeframes
• Effectively drives implementation of annual short and mid-term strategic and tactical plans established by Regional President and necessary to achieve identified branch goals and objectives and consistent with Region and Company strategy
• Helps to build, direct and manage a highly qualified operations team within branch, and actively deploys manpower to ensure work volumes are accomplished effectively and efficiently.
• Develops, implements, improves, and ensures compliance with core work processes throughout branch, including identifying and adopting best practices.
• Serves as primary front-line Human Resource manager for branch, working with operational and sales personnel to ensure all HR processes, policies, and procedures are followed and administrative requirements met

Qualified candidates will have: 

• 5+ years of wide-ranging insurance industry experience and Personal lines knowledge
• 2+ years of management experience
• 2+ years of insurance sales experience
• Valid Property & Casualty license (2-20 or 20-44) as well as ability to obtain licensing in all states
• Exceptional Account Management skills for Personal lines book of business
• Outstanding verbal/written communication skills
• Demonstrated outstanding people management skills
• PC proficiency, including MS Office
• Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others at all times

Great Reasons to Work at SimplyOA include: 

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

If you're ready to take a leap forward in your career, please click below to apply.  Any candidates meeting the qualification requirements for the Supervisor, Personal Lines Insurance role will be contacted.  We’re looking forward to hearing from you!