Solutions Architect - East Coast Territory

This is a remote position.

SOLUTIONS ARCHITECT @ ACDI

Here at ACDI, our Solutions Architect requires the knowledge and skills that are both broad and deep. To be effective the Solutions Architect must have experience in multiple Hardware and Software Environments and be comfortable with complex heterogeneous systems environments. This person has the ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language that is the parlance of each group. Successful team members will support ACDI’s mission, vision, and core values.

ACDI’S SOLUTIONS ARCHITECT’S RESPONSIBILITIES:

• Drive Professional Services and Support sales overall
  

• Support ACDI staff on all pre-sales technical aspects
  

• Pre-sales support of complex and/or larger opportunities
  

• Quality Assurance - Oversee aspects of the project life cycle, from initial kickoff through requirements analysis, design, and implementation phases for projects within the requirements
  

• Attend appointments in the office or out in the field concerning but not limited to:
  

• Pre/Post Sales
  

• Online Demos and Presentations
  

• Online or Onsite POC with potential opportunities (that qualify)
  

• Draft of supporting documentation of solution architecture (SOW, Network Diagrams, Visio, White Papers, et cetera)
  

• Drafting Letters of Intent (LOI) for larger deals needing Professional Services before the sale
  

• Tech Shows or vendor events
  

• Training Events
  

• Sales & Partner Reviews
  

• Engage prospects in discovery/assessment meetings to learn about current requirements and capabilities
  

• Be a subject-matter expert in the field of print management and ACDI's product portfolio (not just ACDI offerings… know, understand, and be able to articulate expertise in a very technical field)
  

• Participate in the drafting of Statements of Work and needs analyses, and generate other documentation supporting sales opportunities such as conceptual workflow maps and manuals
  

• Perform demonstrations after completion of an assessment and translate those needs into a demonstrable solution offering as a Proof of Concept (demo installs on said potentials) • Assist in providing specifications for bid proposals and/or administrative paperwork for bid opportunities
  

• Design and execute an implementation strategy to ensure client up-time, comprehension, and overall satisfaction post-sale
  

• Train Dealer Staff (Support and Solution Sales)
  

• Train key personnel and managers on software and or hardware and supporting workflow
  

• Provide post-sale options to clients, including other premium first-line of defense options (such as education, recommendations, etc)
  

• Works across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
  

• Strong pre-sales focus involving internal key stakeholders from sales, product management, and development as well as external partners and auditors to help close deals
  

• Manage projects by acting as a technical advisor to external parties such as clients and partners
  

• Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
  

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  

• Contributes to team effort by accomplishing related results as needed
  

• Maintains a complete understanding of and adheres to all ACDI policies, procedures, and processes
  

Experience & Education Requirements

• Bachelor's degree in computer science, computer engineering, or related technical discipline and a minimum of 5+ years of technical management experience, including a minimum of 1 year in a technical management role in a sales organization, or the equivalent combination of education and experience required
  

• Microsoft/ITIL certification or equivalent is preferred
  

• Must be proficient in the below:
  

• Microsoft Office 2000 to 2013
  

• Windows XP, Vista, Windows 7, Windows 8, Windows 10
  

• Windows Server 2008, 2012, and 2016 (Including Active Directory)
  

• Basic Networking and Networking Topology (the more, the better)
  

• Remote Desktop support
  

• Online Collaboration Tools
  

• Virtualized Environments
  

• Basic understanding of SQL, XML, MS, MAC, IOS, Android
  

• Familiarity with Google and Zoho applications sets you apart
  

• Experience presenting to executive-level management required
  

• Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills, technical capacity, project management, and collaboration
  

• Ability to communicate information in layman’s terms for the purpose of training or rolling out new software or databases
  

• Experience exercising discretion and confidentiality with sensitive company or team information
  

• Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work
  

Physical Requirements

• Must be able to stand or sit for prolonged periods of time
  

• Must be able to lift 15 pounds
  

• Ability to travel up to 40% annually or as needed and fly on a commercial airliner if needed
  

• May be required to furnish a passport or other identity documents for international travel
  

Supervisory Responsibility

• This position has no supervisory responsibilities
  

Work Environment

• Remote work may be authorized with upper management approval in this position. If located at Benton Headquarters, expect a bullpen environment with moderate noise levels
  

• Fast-paced and extremely positive
  

• Employee may be required to furnish adequate internet services, mobile services, and devices necessary to receive business communications on a continual basis
  

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.