Billing and Contract Administrator (Accounts Receivables)

Job Title: Billing and Contract Administrator

Location: Phoenix, AZ

Department: Accounting – A/R

Reports to: Team Coordinator, A/R

FLSA Status: Hourly, Non-Exempt

Summary:

Reporting to the Accounts Receivables Supervisor, the AR Contract/Billing/Collections Administrator engages in a spectrum of professional accounting duties, focusing on technical tasks related to contract coordination, new order reporting, and specialized sales data management. The role involves analyzing sales and accounting information, meticulously identifying discrepancies in collaboration with the sales/services team, and proactively resolving issues to ensure the precise billing of contracts at SKIDATA, Inc. US. Key responsibilities encompass the meticulous setup, review, and invoicing of service contracts, recurring fees, and service orders. Additionally, the position involves the collection of customer open receivables, providing robust support to the AR Team in researching and effectively resolving billing discrepancies.

Responsibilities:

• Analyze and interpret complex contracts to ensure accurate management of the contract database and timely invoicing of service agreements.
• Conduct contract analytics to identify discrepancies, maintain database accuracy, and offer assistance to customers and internal stakeholders.
• Manage high-volume billing for daily service work orders and monthly service contracts and software fees.
• Resolve billing discrepancies by collaborating with customers and internal stakeholders to achieve timely resolutions.
• Research, reconcile, and problem-solve while processing credit requests and reissuing invoices as needed.
• Engage in collection activities, liaising with the Accounts Receivable team and communicating with customers to resolve contract and billing issues.
• Ensure accurate and efficient data entry across various systems.
• Provide audit support to ensure compliance and accuracy in billing and contract processes.
• Identify opportunities to streamline operations and enhance efficiency across departments.
• Offer ad-hoc support to the Accounts Receivable team as required.
• Perform any additional duties as assigned to support the smooth functioning of the department.

Skills/Experience Required:

• Minimum of three (3) years’ experience in AR; specifically dealing with billing, contract, and collections.
• Strong attention to detail with proficiency in managing and prioritizing multiple requests effectively.
• Proficient in comprehending and interpreting contract terms and complexities to ensure precision in contract database maintenance and customer billing.
• Exceptional interpersonal and communication abilities.
• Demonstrates intermediate to advanced critical thinking and problem-solving skills.
• Preferred experience in collections.
• Preferred background in the construction or service industry.
• Capable of working autonomously to meet crucial deadlines and collaboratively within a team to offer support.
• Thrives in a fast-paced, team-centric work environment.
• Proficiency in the Microsoft Office suite at an intermediate level.

Education:

Bachelor’s degree preferred but not required. High school diploma or general education degree (GED) or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a typical office environment. The incumbent is located in a busy, open area office. The incumbent is faced with constant interruptions and must meet and speak with others on a regular basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, finders to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

SKIDATA is a member of the group of companies affiliated with the Kudelski Group. To learn more about SKIDATA, Inc. visit: http://www.skidatausa.com/.

SKIDATA is an equal opportunity employer and strives to create a diverse and inclusive environment where everyone can thrive, feel a sense of belonging and do impactful work together. SKIDATA’s goal is to unite to win and we are committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment.