Bilingual Account Manager

DIRECT HIRE OPPORTUNITY!

Onsite in Saint Louis, Missouri!

$55K-$60K- DOE +10% Bonus

We are hiring for a Bilingual Customer Service Account Specialist!

*MUST BE ABLE TO SPEAK FLUENT SPANISH*

Daily Scope

Responsibilities include:

• Responsible for processing International customer orders and generating commercial invoicing documents ensuring accurate pricing, discounts, etc. 
• Input orders based on specific customer requirements and needs.
• Generate factory production orders associated to International customer sales order for factory direct orders. 
• Coordinate with internal Replenishment and oversee progress of order completion to expected port available due date.
• Work with International Sales teams on country specific import & customs documentation requirements. 
• Coordinate with Replenishment Team & suppliers on timely completion of import shipping documentation with order delivery. 
• Coordinate with Logistics Operations & Suppliers to arrange ocean freight transportation. 
• Follow up on order completion by port delivery due date and confirm any required pre-payment terms are met by customer. 
•  Resolve customer issues, researches and makes recommendations for process improvements to mitigate/eliminate manual intervention of order processing
• Ensures new customer accounts and new product offerings are set up in the order processing system so that customer orders process smoothly without delay
•  Lead cross functional team meetings on order status and progress to meeting expected delivery due dates.  May assist in the development of customer order work flow process development
•  Handle order changes, including voids and other client requested needs, marking orders one to watch if needed for billing purposes
•  Provide appropriate, consistent, and timely communication with internal and external customers regarding accurate processing and tracking of shipments.
•  Generate and regularly update the Open International Order Status report.  Proactive resolve issues to avoid delays to delivering to the customer.  Accurately represent the shipping and delivery dates for clear view of expected revenue in current and future months.

Qualifications:

• 3 to 5 years experience in Customer Service, Order Management, or related field.  International export/import experience preferred.
• Fluent in Spanish
• Capable to deal promptly with various types of international client requirements
• College degree in a business-related field preferred; in addition to related field knowledge of purchasing, logistic, and/or transportation.
• Strong prioritization and organization skills.
• Dynamic computer skills (intermediate knowledge of Microsoft Office application- specifically with Excel).
• Excellent verbal & written communication skills.  Includes interpersonal working relationships with colleagues from other international countries.
• Passionate about positive customer experience balanced with business needs
• Strong analytical skills, problem resolution, math and statistical knowledge
• Strong business and professional acumen with ability to be in direct contact with International customers.
• Ability to work effectively with minimal management direction
• Flexible to work at non-office hours to communicate with international team members